User Researcher - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site 60,000- 75,000 + benefits | Permanent Put users at the heart of what gets designed. We re looking for an experienced User Researcher to join a growing Digital Customer Experience practice and help shape services that genuinely meet the needs of the people who use them. You ll work across complex transformation programmes, using research, evidence, data and emerging AI tools to uncover insight, influence decisions and improve digital products and services. This is an opportunity to take user research beyond data collection - becoming a strategic storyteller and trusted voice for the user. What you ll do * Lead user research across discovery, design and delivery * Choose and apply the right qualitative, quantitative or mixed-method approach * Run interviews, observations, diary studies, usability testing and surveys * Work closely with designers, product managers, developers and stakeholders * Use prototypes to test assumptions, hypotheses and user journeys * Synthesise research into clear, actionable insights * Present findings and influence evidence-based design decisions * Explore AI-enhanced research methods to increase efficiency and scale * Help ensure AI-enabled services remain ethical, inclusive and genuinely user-centred What we re looking for * Strong hands-on User Research exp...
User Researcher employer: 83zero Ltd
As a Supply Chain Planning Analyst at our Desford location, you will be part of a dynamic team in a thriving manufacturing environment that values innovation and continuous improvement. We offer a supportive work culture that encourages professional growth through hands-on experience and collaboration with cross-functional teams, ensuring that your contributions are recognised and impactful. With competitive pay and a commitment to employee development, this role provides an excellent opportunity for those looking to advance their careers in supply chain management.
