At a Glance
- Tasks: Analyse products and support customers while collaborating with tech teams.
- Company: Dynamic London-based company with a hybrid work culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and career advancement.
- Why this job: Be the bridge between tech and users, making a real difference in product development.
- Qualifications: Experience in business analysis or product ownership with strong communication skills.
Location: London (Hybrid) - 3 days a week
Salary: £45-50k + Benefits
Sponsorship: Not Available
Main responsibilities:
- Product Analysis & Design: Work with the CPO to understand business and user requirements, and translate them into structured system specifications. Document process flows, system behaviour, data models, and integration points to support the development teams' understanding of proposed changes. Produce clear, concise, and version-controlled documentation including user stories and acceptance criteria, process flows, and wireframes. Identify dependencies, risks, and technical considerations early in the delivery process.
- Customer Support & Product Insight: Act as a second-line escalation point for complex customer queries that require product knowledge or investigation. Translate support trends into product improvements or enhancements. Ensure customer feedback and operational pain points are incorporated into the product backlog and prioritisation discussions. Help maintain strong product knowledge within the support function.
- Collaboration & Delivery: Liaise with developers to clarify requirements and support solution validation during development. Ensure enhancements are delivered in line with scope, schedule, and product intent. Provide structured feedback to the CPO and CTO on product performance, support trends, and delivery outcomes. Champion continuous improvement in documentation, support processes, and release practices.
Essential Skills & Requirements:
- Proven experience in Business Analysis, Product Ownership, or Systems Analysis.
- Strong understanding of software development lifecycles (Agile/Kanban preferred).
- Experience translating business requirements into technical documentation.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to translate between business and technical audiences.
- Ability to analyse complex issues and identify root causes.
- Experience working with ERP, finance systems, or business software requirements.
Key Attributes:
- Curious and analytical mindset.
- Customer-focused approach to problem solving.
- Structured and detail-oriented.
- Comfortable working across technical and business teams.
- Ability to prioritise competing demands in a fast-moving environment.
Support/Product Analyst employer: 83zero Ltd
As a Support/Product Analyst in our London office, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a supportive culture that values your insights and contributions. With competitive salaries and a focus on work-life balance, we are committed to creating a rewarding workplace where your skills can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Support/Product Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like 83zero Ltd!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Support/Product Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at 83zero Ltd, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at 83zero Ltd
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with 83zero Ltd’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
