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- Tasks: Design and implement innovative ServiceNow solutions for enhanced customer and employee experiences.
- Company: Join a forward-thinking company focused on digital customer experience transformation.
- Benefits: Enjoy hybrid working, unlimited training budget, and access to over 250,000 learning resources.
- Why this job: Be part of a culture that values innovation, collaboration, and continuous personal growth.
- Qualifications: Expertise in ServiceNow, JavaScript, HTML, CSS, and strong communication skills required.
- Other info: Security clearance checks are necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
ServiceNow Implementation Specialist\\nUK (Hybrid / Flexible working)\\nSalary: Negotiable (depending on experience)\\n\\nAre you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.\\n\\nWhat you'll do\\n\\nDevelop and deliver ServiceNow workflow applications, including:\\n\\nCustomer Experience: CSM, Field Service Management, Customer Service Portal\\n\\nTechnology Experience: ITSM, ITOM, ITAM\\n\\nEmployee Experience: HRSD, onboarding, workplace service delivery\\n\\nDesign modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.\\n\\nIntegrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.\\n\\nManage data migration and ensure alignment across ServiceNow modules and external platforms.\\n\\nWhat you'll bring\\n\\nProven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).\\n\\nStrong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).\\n\\nTechnical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub.\\n\\nExperience in system integration and workflow automation.\\n\\nExcellent communication and collaboration skills with an ability to bridge technical and business needs.\\n\\nProblem-solving mindset with the ability to innovate and troubleshoot complex issues.\\n\\nSecurity clearance\\n\\nThis role requires Baseline Personnel Security Standard (BPSS) checks.
Candidates who have lived outside the UK in the past 3 years may require additional checks.\\n\\nWhat's in it for you\\n\\nHybrid-first working with genuine flexibility.\\n\\nExtensive opportunities for professional growth, including certifications and access to 250,000+ learning resources. (unlimited training budget)\\n\\nA culture that encourages innovation, collaboration, and continuous learning.\\n\\nThe chance to shape the future by delivering impactful technology solutions
ServiceNow Implementation Specialist employer: 83zero Ltd
Contact Detail:
83zero Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Implementation Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being well-versed in the newest functionalities will not only boost your confidence but also demonstrate your commitment to staying current in this fast-evolving field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals that could help you land the job.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past projects where you successfully implemented ServiceNow solutions. Be ready to discuss specific challenges you faced and how you overcame them during interviews.
✨Tip Number 4
Research the company’s current use of ServiceNow and their customer experience strategies. Tailoring your discussions around their specific needs and demonstrating how you can add value will set you apart from other candidates.
We think you need these skills to ace ServiceNow Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your specific experience with the ServiceNow platform, including any relevant projects or roles that demonstrate your expertise in customer, technology, and employee experience workflows.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your technical skills but also showcases your passion for transforming customer and employee experiences. Mention specific examples of how you've successfully implemented ServiceNow solutions in the past.
Highlight Technical Proficiency: In your application, emphasise your technical skills such as JavaScript, HTML, CSS, and your experience with APIs and IntegrationHub. Be specific about how you have used these skills to solve problems or improve processes.
Showcase Communication Skills: Since this role requires excellent communication and collaboration skills, include examples in your application that demonstrate your ability to bridge technical and business needs effectively.
How to prepare for a job interview at 83zero Ltd
✨Showcase Your ServiceNow Expertise
Make sure to highlight your experience with the ServiceNow platform, especially in areas like Customer Experience, Technology Experience, and Employee Experience workflows. Be prepared to discuss specific projects where you've successfully implemented these solutions.
✨Demonstrate Technical Proficiency
Brush up on your technical skills, particularly in JavaScript, HTML, CSS, and the Glide API. You might be asked to solve a technical problem or explain how you would approach a specific integration task during the interview.
✨Understand Customer and Employee Journeys
Familiarise yourself with customer journeys and employee lifecycles relevant to the role. Be ready to discuss how you can enhance these experiences through ServiceNow solutions, showcasing your understanding of both business and technical needs.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of examples where you've innovated or troubleshot complex issues in previous roles, and be ready to share your thought process and outcomes.
