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- Tasks: Design and implement innovative ServiceNow solutions for enhanced customer and employee experiences.
- Company: Join a forward-thinking company focused on digital customer experience transformation.
- Benefits: Enjoy hybrid working, unlimited training budget, and access to over 250,000 learning resources.
- Why this job: Be part of a culture that values innovation, collaboration, and continuous learning while making a real impact.
- Qualifications: Expertise in ServiceNow, JavaScript, HTML, CSS, and strong communication skills required.
- Other info: Security clearance checks apply; flexibility for candidates with international backgrounds.
ServiceNow Implementation Specialist
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
UK (Hybrid / Flexible working)
Salary: Negotiable (depending on experience)
Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We\’re looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.
What you\’ll do
Develop and deliver ServiceNow workflow applications, including:
Customer Experience: CSM, Field Service Management, Customer Service Portal
Technology Experience: ITSM, ITOM, ITAM
Employee Experience: HRSD, onboarding, workplace service delivery
Design modern user experiences using ServiceNow\’s Experience Layer, UI Builder, and portals.
Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.
Manage data migration and ensure alignment across ServiceNow modules and external platforms.
What you\’ll bring
Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).
Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).
Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub.
Experience in system integration and workflow automation.
Excellent communication and collaboration skills with an ability to bridge technical and business needs.
Problem-solving mindset with the ability to innovate and troubleshoot complex issues.
Security clearance
This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.
What\’s in it for you
Hybrid-first working with genuine flexibility.
Extensive opportunities for professional growth, including certifications and access to 250,000+ learning resources. (unlimited training budget)
A culture that encourages innovation, collaboration, and continuous learning.
The chance to shape the future by delivering impactful technology solutions
ServiceNow Implementation Specialist employer: 83zero Ltd
Contact Detail:
83zero Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Implementation Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being well-versed in the newest functionalities will not only boost your confidence but also demonstrate your commitment to staying current in this fast-evolving field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented ServiceNow solutions. Be ready to share your problem-solving strategies and how you’ve improved customer and employee experiences through your work.
✨Tip Number 4
Showcase your communication skills during interviews. As a ServiceNow Implementation Specialist, you'll need to bridge technical and business needs, so practice articulating complex concepts in a clear and relatable manner.
We think you need these skills to ace ServiceNow Implementation Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your specific experience with the ServiceNow platform, including any relevant projects or roles that demonstrate your expertise in customer, technology, and employee experience workflows.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming customer and employee experiences through technology. Mention specific examples of how you've successfully implemented ServiceNow solutions in the past.
Showcase Technical Skills: Clearly outline your technical proficiency in JavaScript, HTML, CSS, and other relevant technologies. Provide examples of how you've used these skills to design modern user experiences or integrate systems.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving mindset by sharing instances where you've innovated or troubleshot complex issues in previous roles. This will show your potential employer that you can handle challenges effectively.
How to prepare for a job interview at 83zero Ltd
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your experience with the ServiceNow platform in detail. Highlight specific projects where you've developed and delivered workflow applications, focusing on customer, technology, and employee experiences.
✨Demonstrate Technical Proficiency
Brush up on your technical skills, especially in JavaScript, HTML, CSS, and Glide API. Be ready to answer technical questions or even solve problems on the spot to showcase your capabilities.
✨Understand Customer and Employee Journeys
Familiarise yourself with customer journeys and employee lifecycles relevant to the role. Be prepared to discuss how you can enhance these experiences through ServiceNow solutions.
✨Communicate Effectively
Since this role requires bridging technical and business needs, practice articulating complex ideas in simple terms. Good communication skills will be key to demonstrating your fit for the position.
