Service Designer - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site £80,000-£90,000 + benefits | Permanent Design better services. Create real-world impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together. You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery. What you'll do * Research users and stakeholders to uncover needs, pain points and opportunities * Evaluate services for usability, accessibility and effectiveness * Create journeys, service maps, prototypes and tangible design solutions * Facilitate workshops and co-creation sessions with stakeholders * Translate insight into clear opportunities for user and business value * Work closely with multidisciplinary teams to take ideas into delivery * Champion a holistic, user-centred approach to service design What we're looking for * Solid experience in service design, with a portfolio showing research through to delivery and impact * Strong user-centred design and research skills * Experience with service mapping, prototyping and workshop facilitation * Confidence engaging and influencing stakeholders using evidence * Experience working in agile, fast-paced, multidisciplinary environments * Knowledge of government service standards and accessibility principles * GDS assessment experience is a plus Why join? You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy. You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working. Security Check (SC) clearance eligibility is required , including continuous UK residency for the last five years, alongside the relevant eligibility requirements. Ready to make an impact? If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you. Apply now.
Service Designer employer: 83zero Ltd
As a Supply Chain Planning Analyst at our Desford location, you will be part of a dynamic team in a thriving manufacturing environment that values innovation and continuous improvement. We offer a supportive work culture that encourages professional growth through hands-on experience and collaboration with cross-functional teams, ensuring that your contributions are recognised and impactful. With competitive pay and a commitment to employee development, this role provides an excellent opportunity for those looking to advance their careers in supply chain management.
