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For Companies At a Glance
- Tasks: Provide top-notch support for Microsoft Power Platform tools and troubleshoot technical issues.
- Company: Join a certified Microsoft Solutions Partner with a focus on people and culture.
- Benefits: Enjoy a 9-day fortnight, hybrid working, private medical insurance, and generous holiday allowance.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience with Power Platform tools and strong troubleshooting skills are essential.
- Other info: Recognised as a Great Place to Workâ„¢ with excellent career growth opportunities.
Microsoft Power Platform Support Engineer
Do you have the right skills and experience for this role Read on to find out, and make your application.
Reading (Hybrid) | £45,000 – £55,000 + industry-leading benefits
Full-Time | Microsoft Solutions Partner
Why Join Us?
As a certified Microsoft Solutions Partner, our client invests in their people and culture to create an outstanding working environment that balances career growth with personal wellbeing. Here\’s what you can expect:
9-day fortnight – every other Friday off!
Hybrid working – work from home, a regional hub, or our modern Reading office
Private Medical Insurance (Vitality Health)
Medical Cash Plan (Medicash)
Income Protection and Death in Service (YuLife)
25-28 days holiday (increases with tenure) + your birthday off
EV car scheme, Cycle to Work, Gym discounts, Costco membership
Buy/sell up to 10 days holiday annually
Pension scheme – 5.5% employer / 4% employee
Employee Assistance Programme
Professional & personal training budget
Quarterly check-ins & ongoing development support
Recognition & reward programmes – including spot bonuses and long-service awards
Award-winning culture – recognised as a Great Place to Work™ across multiple categories
About the Role
We\’re hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you\’re passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner.
You\’ll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and supporting related environments like Microsoft Dynamics 365.
Key Responsibilities
Troubleshoot technical issues across Microsoft Power Platform tools
Provide clear, professional support to customers via ticketing systems and meetings
Collaborate with development and consulting teams on escalations
Track and document issues effectively to ensure timely resolutions
Stay up to date on platform updates and share insights with customers and team
Contribute to service improvement and internal knowledge base
Ideal Skills & Experience
Experience supporting Power Platform (Power Apps, Power Automate, Power BI)
Exposure to Microsoft Dynamics 365 is a strong plus
Strong troubleshooting and customer service skills
Knowledge of SQL and databases is advantageous
Familiar with ticketing and CRM systems
Excellent written and verbal communication skills
Self-motivated, team-oriented and eager to learn
Location & Working Style
Remote – UK
Onboarding will involve some in-office time
Typically 1-2 in-person team meetings per month
Power Platform Support Engineer employer: 83zero Ltd
Contact Detail:
83zero Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Power Platform Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Power Platform Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your Power Platform knowledge. Dive into the latest updates and features of Power Apps, Power Automate, and Power BI. Being able to discuss these confidently will set you apart from the crowd.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Microsoft Solutions Partners. We’re all about investing in our people and creating a great work culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Power Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Power Platform Support Engineer role. Highlight your experience with Power Apps, Power Automate, and Power BI, as well as any relevant troubleshooting skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting customers and solving technical issues. Share specific examples of how you've done this in the past, and let us know why you want to join our team at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at 83zero Ltd
✨Know Your Power Platform Inside Out
Make sure you brush up on your knowledge of Power Apps, Power Automate, and Power BI. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of a couple of challenging scenarios where you provided 2nd or 3rd line support and explain your thought process. This will demonstrate your problem-solving abilities and customer service skills.
✨Familiarise Yourself with Dynamics 365
Even if you haven't worked directly with Microsoft Dynamics 365, do some research on it. Understanding its integration with Power Platform tools can give you an edge. Mentioning this knowledge during the interview shows your initiative and eagerness to learn.
✨Communicate Clearly and Confidently
Since you'll be providing support via ticketing systems and meetings, practice articulating your thoughts clearly. Mock interviews with friends or family can help. Remember, effective communication is key in ensuring customers feel supported and understood.
