At a Glance
- Tasks: Design impactful services by turning user insights into tangible solutions.
- Company: Join a dynamic Digital Customer Experience team in Manchester.
- Benefits: Competitive salary, flexible hybrid work, and extensive learning opportunities.
- Other info: Collaborate with talented teams in a fast-paced, agile environment.
- Why this job: Make a real-world impact on high-stakes transformation programmes.
- Qualifications: Experience in service design with strong user-centred skills.
The predicted salary is between 80000 - 90000 £ per year.
We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation programmes where people, technology and design come together. You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery.
What you'll do:
- Research users and stakeholders to uncover needs, pain points and opportunities
- Evaluate services for usability, accessibility and effectiveness
- Create journeys, service maps, prototypes and tangible design solutions
- Facilitate workshops and co-creation sessions with stakeholders
- Translate insight into clear opportunities for user and business value
- Work closely with multidisciplinary teams to take ideas into delivery
- Champion a holistic, user-centred approach to service design
What we're looking for:
- Solid experience in service design, with a portfolio showing research through to delivery and impact
- Strong user-centred design and research skills
- Experience with service mapping, prototyping and workshop facilitation
- Confidence engaging and influencing stakeholders using evidence
- Experience working in agile, fast-paced, multidisciplinary environments
- Knowledge of government service standards and accessibility principles
- GDS assessment experience is a plus
Why join?
You'll work on challenging, high-impact transformation programmes alongside talented people across design, technology and strategy. You'll have access to extensive learning and development opportunities, external certifications and flexible hybrid working.
Security Check (SC) clearance eligibility is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.
Ready to make an impact? If you're a Service Designer who enjoys solving complex problems and turning insight into services that genuinely work, we'd love to hear from you. Apply now.
Service Designer in Manchester employer: 83zero Ltd
As a Supply Chain Planning Analyst at our Desford location, you will be part of a dynamic team in a thriving manufacturing environment that values innovation and continuous improvement. We offer a supportive work culture that encourages professional growth through hands-on experience and collaboration with cross-functional teams, ensuring that your contributions are recognised and impactful. With competitive pay and a commitment to employee development, this role provides an excellent opportunity for those looking to advance their careers in supply chain management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Manchester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at 83zero Ltd for a Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like 83zero Ltd before they go live!
We think you need these skills to ace Service Designer in Manchester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer at 83zero Ltd, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work 83zero Ltd does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to 83zero Ltd. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at 83zero Ltd.
How to prepare for a job interview at 83zero Ltd
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with 83zero Ltd, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. 83zero Ltd might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at 83zero Ltd!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what 83zero Ltd is looking for.
