Workforce Planning Manager
Location: Remote - UK Wide
Day Rate: £450 p/d
Type: Contract - Inside IR35
Length: 6 months
Start Date: ASAP
Overview:
We are seeking an experienced Workforce Planning Manager to support commercial modelling for major upcoming bids. You will bring strong forecasting and resource planning experience gained within large contact centre operations, translating client data into robust staffing models that support profitable service delivery.
The Role:
You will analyse client demand and operational data to build resource models tailored to our proposed service delivery approach. Working closely with commercial, bid and operational teams, you will assess the staffing requirements, costs and assumptions underpinning each proposal, ensuring the planned service is both operationally achievable and commercially viable.
Key Responsibilities:
Analyse client data, including contact volumes, demand patterns, handling times and service level requirements.
Build workforce forecasts and resource models for large contact centre bids.
Calculate staffing requirements, accounting for shrinkage, occupancy, productivity, operating hours and expected changes in demand.
Work with commercial teams to assess the cost and profitability implications of different resourcing scenarios.
Develop scenario and sensitivity analysis to show how changes in volumes, performance assumptions or service requirements affect staffing and costs.
Identify gaps in client data, challenge assumptions and highlight risks that could affect service delivery or commercial performance.
Present clear modelling outputs and recommendations to bid, commercial and operational stakeholders.
Document assumptions and methodologies to support bid submissions and subsequent operational planning.
Skills and Experience:
Proven workforce planning and forecasting experience within large contact centre operations.
Strong experience building resource models from complex operational and client datasets.
A clear understanding of the relationship between staffing, service levels, productivity and profitability.
Advanced Excel skills...
Workforce Planning Manager in London employer: 83zero Ltd
As a Supply Chain Planning Analyst at our Desford location, you will be part of a dynamic team in a thriving manufacturing environment that values innovation and continuous improvement. We offer a supportive work culture that encourages professional growth through hands-on experience and collaboration with cross-functional teams, ensuring that your contributions are recognised and impactful. With competitive pay and a commitment to employee development, this role provides an excellent opportunity for those looking to advance their careers in supply chain management.
