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- Tasks: Provide 1st/2nd line IT support to a large user base and troubleshoot various issues.
- Company: Well-established business in Central Birmingham with a supportive work culture.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience.
- Other info: Opportunity for career growth and working with cutting-edge technology.
- Why this job: Join a dynamic team and enhance your IT skills in a practical environment.
- Qualifications: Experience with Windows 10/11, Microsoft 365, and strong communication skills.
We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly. This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.
You’ll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365. You’ll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There’s also a strong focus on Intune for device enrolment, compliance, and endpoint support. You’ll manage tickets end-to-end, support onboarding/off-boarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.
Key skills:
- Windows 10/11 support
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)
- Active Directory (user management, permissions)
- Microsoft Intune (device enrolment, compliance)
- ITSM tools (e.g. ServiceNow) and SLA-driven support
- Azure (Entra)
- Microsoft Defender/Sentinel
- Basic networking (DNS, DHCP, VPN)
The right fit:
Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently.
IT Service Desk Analyst employer: 83zero Ltd
Contact Detail:
83zero Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that IT Service Desk Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10/11 and Microsoft 365. We want you to shine when they ask about troubleshooting or device enrolment with Intune!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve resolved issues efficiently, especially in a busy environment. We want to hear how you took ownership of challenges and made things run smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way in landing that perfect IT Service Desk Analyst position.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your hands-on experience and how you can hit the ground running in our busy environment.
Showcase Your Communication Skills: Since you'll be dealing with non-technical users, it's crucial to demonstrate your ability to communicate clearly. We love candidates who can break down complex issues into simple terms, so give us examples of this in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at 83zero Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss how you've handled common issues like password resets or device troubleshooting in the past. The more specific examples you can provide, the better!
✨Familiarise Yourself with ITSM Tools
Since the role involves managing tickets and working with ITSM tools like ServiceNow, it’s a good idea to get comfortable with these platforms. If you’ve used them before, be prepared to share your experiences and how you’ve met SLAs in previous roles.
✨Communicate Like a Pro
This job requires clear communication with non-technical users, so practice explaining technical concepts in simple terms. Think about scenarios where you’ve successfully helped someone understand a tech issue without using jargon.
✨Show Your Organisational Skills
Being organised is key in a busy environment. Prepare to discuss how you prioritise tasks and manage your time effectively, especially when dealing with multiple support requests. Maybe even have a few examples ready that showcase your ability to juggle responsibilities.