Revenue Operations Systems Lead in Gerrards Cross

Requirements

• Salesforce Certified Administrator, ideally Advanced Administrator. Platform App Builder is a plus.
• 5+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud.
• Strong commercial understanding of how a B2B sales organisation works, including pipeline, opportunities, renewals, forecasting and attribution, and the ability to turn that into clean Salesforce processes.
• Expert in declarative configuration, including flows, validation rules, permission sets, page layouts, record types, reports and dashboards.
• Experience integrating Salesforce with connected commercial tools such as Hub Spot, Clari or Sales Loft, including field mapping and data flow.
• Working knowledge of Salesforce CPQ, including pricing, bundles and approval rules, with confidence supporting it from day one.
• Sound data management skills, including imports, mass updates, deduplication and maintaining clean, trusted data.
• Experience managing or working alongside a Salesforce implementation partner to scope and deliver build work.
• A track record of reducing support demand through better design, governance and self-service.
• Clear communication skills and the ability to explain technical concepts simply to commercial teams.
• Awareness of newer Salesforce capabilities such as Agentforce and AI features is desirable.
• Experience in a Saa S or technology business is desirable.
• Familiarity with App Exchange tools and how to evaluate them is desirable.
• Knowledge of Jira and how it connects to Salesforce is desirable.
• Experience building reports and dashboards in a BI tool such as Tableau or Power BI is desirable.
• People-management experience, even of a small team, is desirable.
• Commercially minded, with the ability to turn how the business works into clean Salesforce processes.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communicator able to explain complex technical concepts to non-technical audiences.
• Proactive problem-solver with a strong change management mindset.
• Financial acumen to develop budgets and demonstrate ROI.
• Strong vendor and stakeholder management skills.
• Ability to work collaboratively across departments and influence senior leadership.
• Detail-oriented with strong project management skills.
• Commitment to continuous learning and professional development.

Responsibilities

• Own and maintain a practical roadmap of Salesforce changes and improvements, prioritised by commercial value and effort.
• Translate how we sell, renew and serve customers into clean Salesforce processes, including lead routing, opportunity and renewal stages, attribution and approvals.
• Build and configure Salesforce hands-on, including fields, page layouts, flows, validation rules, permission sets, reports and dashboards.
• Reduce avoidable ticket volume by fixing root causes through better permissions, layouts, validation and self-service.
• Own the connected tools in our commercial stack, including Hub Spot, Clari and Sales Loft, and keep integrations and field mappings working.
• Own Salesforce CPQ post go-live, including pricing, product bundles, discount and approval rules, working with our implementation partner through launch and business as usual.
• Line-manage and develop a small Salesforce team, setting clear priorities and standards.
• Manage our Salesforce implementation partner for specialist or net-new build work, such as automation, integrations or Agentforce.
• Document how the platforms key processes work so knowledge is shared across the team.
• Conduct regular check-ins and reviews, supporting the teams certifications and development.
• Manage team workload and partner budget, and flag resourcing needs.
• Keep the platform stable, secure and performing well across Sales Cloud and Service Cloud.
• Manage Salesforce releases and connected-tool updates to minimise disruption.
• Implement governance controls for data management, access management and compliance.
• Monitor key platform metrics including system health, user adoption, data quality and system performance.
• Lead investigations into critical issues and drive remediation plans.
• Serve as the primary point of contact for all Salesforce matters across the organisation.
• Partner with business leaders to understand requirements and translate them into Salesforce solutions.
• Communicate platform updates, improvements and changes to stakeholders.
• Provide executive reporting on platform health, user adoption and ROI.
• Manage user adoption programmes, including training and change management initiatives.

Technologies

• AI
• Backbone
• Cloud
• Flow
• Hub Spot
• Support
• JIRA
• Power BI
• REST
• Salesforce
• Tableau

More

We are recruiting a permanent Rev Ops Systems Lead (Salesforce) based in Gerrards Cross, with 2-3 days per week in the office and the rest remote.

The role offers a salary of £80-90k plus bonus.

We are looking for someone to own our Salesforce platform as the operational backbone of our commercial business, alongside connected tools including Clari, Sales Loft and Highspot.

This is a hands‑on leadership role with a small team, close partnership with commercial leaders, and responsibility for platform stability, user adoption, data integrity and reducing avoidable support tickets.

No sponsorship is available.

• last updated 31 week of 2026
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