At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot tech issues for high-profile users.
- Company: Join a dynamic IT support team in Barrow-in-Furness.
- Benefits: Earn up to £36,000 with pension, healthcare options, and unlimited training budget.
- Other info: Enjoy a collaborative culture with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing user experience in a fast-paced environment.
- Qualifications: Strong desktop support skills and knowledge of Microsoft environments required.
The predicted salary is between 36000 - 36000 € per year.
Location: Barrow-in-Furness | Full-Time | 5 Days Onsite
Salary: Up to £36,000 + pension, healthcare opt, unlimited training budget
We're looking for an experienced and customer-focused Onsite Desktop Engineer to join a fast-paced IT support environment supporting high-profile end users and business operations onsite in Barrow-in-Furness. This is an excellent opportunity for someone with strong desktop support experience who enjoys hands-on technical work, troubleshooting, and delivering excellent customer service in a dynamic enterprise environment.
Key Responsibilities
- Complete assigned technical tasks within agreed timeframes
- Support project delivery alongside internal and external project teams
- Carry out operational and support activities to SLA targets
- Deliver exceptional customer support and user experience
- Diagnose and resolve hardware, software, and operating system issues
- Support desktop deployments, upgrades, and configurations
Skills & Experience
- Strong knowledge of Microsoft Windows environments (Windows 10/11 preferred)
- Experience with Microsoft Office and end-user support
- SCCM experience including OS deployment, application deployment, monitoring, and troubleshooting
- Understanding of scripting technologies such as PowerShell, VBScript, or batch scripting
- Knowledge of BitLocker, NTFS permissions, and desktop security practices
- Familiarity with Microsoft Outlook, Exchange environments, and collaboration tools
- Experience using ITSM platforms such as ServiceNow
- Excellent communication and customer service skills
Requirements
- Must be eligible for UK Security Clearance (SC)
- Sole UK nationality
- Applicants should have lived continuously in the UK for the last 5 years
- Successful candidates will undergo standard pre-employment screening including DBS and employment checks
What's on Offer
- Salary up to £36,000
- Stable long-term opportunity within a professional IT environment
- Exposure to enterprise-level technologies and projects
- Training and development opportunities
- Collaborative and supportive team culture
If you're a proactive Desktop Engineer looking for your next onsite opportunity in Barrow-in-Furness, we'd love to hear from you.
Collab / Workplace Engineer employer: 83zero Ltd
Join a dynamic and supportive team in Barrow-in-Furness as a Collab / Workplace Engineer, where you'll enjoy a collaborative work culture and the opportunity for unlimited training to enhance your skills. With a competitive salary of up to £36,000, comprehensive healthcare options, and exposure to enterprise-level technologies, this role offers a stable and rewarding career path for those passionate about delivering exceptional customer service in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Collab / Workplace Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in desktop support. Attend local meetups or tech events in Barrow-in-Furness to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, troubleshooting successes, and any relevant certifications. This gives you an edge and shows you're serious about your craft.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Microsoft Windows environments and desktop support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collab / Workplace Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collab / Workplace Engineer role. Highlight your desktop support experience and any relevant technical skills, like your knowledge of Microsoft Windows environments and SCCM. We want to see how you fit into our fast-paced IT support environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer support and how your hands-on technical work aligns with our needs. Let us know what excites you about working with high-profile end users.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you’ve successfully resolved issues for users. We love seeing candidates who can communicate effectively!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at 83zero Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows 10/11. Be ready to discuss your experience with SCCM, PowerShell, and any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer support, think of examples where you've gone above and beyond for a user. Prepare to share specific stories that highlight your communication skills and how you’ve resolved issues effectively.
✨Familiarise Yourself with ITSM Platforms
If you've used platforms like ServiceNow, be ready to talk about your experience. If not, do a bit of research on how these systems work and their importance in IT support. This shows you're proactive and willing to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about the team culture, training opportunities, or the types of projects you'll be working on. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
