2nd Line Support Engineer

2nd Line Support Engineer

All candidates should make sure to read the following job description and information carefully before applying.

Birmingham (Hybrid)

83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems support across the business.

Key Responsibilities:

Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
Log, track, and resolve incidents/service requests per ITIL best practices.
Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
Manage devices using Microsoft Intune.
Maintain documentation of incidents and solutions.
Deliver high-quality customer service and training.

Preferred Skills and Experience:

Minimum 2 years in IT support/service desk role.
Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
Strong problem-solving, communication, and customer service skills.
Familiarity with ITIL processes and ticketing systems.

Additional Notes:

Hybrid position, minimum 3-5 days per week in Birmingham.
Monthly travel to London office.
Possible after-hours or weekend support

If you are open to a new opportunity, contact me today!

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