Technical Support Lead Location: Windsor - 5 Days On-Site Salary: £35-45k + Benefits Type: Permanent No Sponsorship Available Role Overview: We are a fast-growing B2B lending business providing funding solutions to UK businesses. As the organisation scales, operational systems, service management, reporting, AI-enabled workflows and technology support are becoming increasingly important. This is an opportunity to become the operational owner of a core CRM and lending platform that supports sales, underwriting, operations, broker management and customer servicing. Working directly with the CTO, you will coordinate technology projects, manage application enhancements, oversee testing and releases, manage suppliers and support the rollout of next-generation AI applications. The CTO owns the technology vision, architecture, roadmap and AI transformation. You will own the successful operational delivery of the organisation's business applications. The Ideal Candidate: We're looking for an ambitious technology professional with approximately 2-4 years' commercial experience who wants to develop a career in application management, technology delivery and business systems. You will have experience supporting, improving or delivering a business-critical CRM or operational platform. Relevant backgrounds could include: Application Support Analyst CRM Application Analyst Business Systems Analyst Technology Operations Analyst Technical Project Coordinator Technical Business Analyst Junior Product Owner QA/Test Analyst You may have gained your experience within fintech, SaaS, financial services, software or technology consulting, working alongside developers, suppliers and business users. Experience with CRM or business applications such as Microsoft Dynamics, Salesforce, HubSpot, Zoho CRM, ServiceNow, Monday.com, Jira, Microsoft Business Central or similar enterprise platforms would be beneficial. You won't need to be a senior developer, but you should understand software development principles and be comfortable working with APIs, SQL, JSON and modern web applications. This is not a traditional IT Support or Infrastructure Engineer position. We are looking for someone who wants to own business applications, coordinate technology delivery and become the operational lead for the application estate. Key Responsibilities: CRM
