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- Tasks: Deliver high-level support to strategic customers and resolve technical challenges.
- Company: Join a leading cybersecurity platform dedicated to advancing digital security.
- Benefits: Enjoy a fully remote role with opportunities for professional growth.
- Why this job: Be part of a market-leading company and work with top IT professionals.
- Qualifications: 3+ years in technical support, experience with large enterprises, and strong stakeholder engagement skills.
- Other info: SC Clearance or eligibility required due to public sector projects.
The predicted salary is between 36000 - 60000 £ per year.
Support Account Manager (12-Month initial Fixed-Term Contract)
Location: United Kingdom (Fully Remote)
Company Overview:
83zero has partnered with a leading cybersecurity platform offering cutting-edge solutions to protect businesses. Our client is dedicated to advancing digital security and ensuring the safety of critical infrastructure.
Role Overview:
As a Support Account Manager on an initial 12-month contract, you will play a vital role in delivering high-level support to strategic customers. You’ll oversee technical support for a range of security products, ensuring customer satisfaction and helping customers achieve their business and security goals. The ideal candidate will have a passion for customer success, combining technical know-how with strong business acumen.
* Due to the possibility of working public sector and government projects the client requires SC Clearance or eligibility to be SC Cleared*
Key Responsibilities:
- Provide high-touch, personalized support tailored to customer needs.
- Lead discussions to resolve technical challenges and ensure successful platform adoption.
- Align security solutions with customer business and security priorities.
- Generate weekly status reports and present root cause analyses for technical issues.
- Conduct weekly, monthly and quarterly reviews to showcase the value of the security solutions.
- Collaborate with account teams to identify service expansion opportunities.
- Use data to assess customer health and pre-emptively address technical risks.
- Act as a liaison, ensuring quick resolution of high-priority issues.
- Keep customers informed of product updates and feature enhancements.
Qualifications & Experience:
- Working in a Support Management or Senior Escalation Manager roles.
- 3+ years in technical support or service delivery roles, providing guidance across multiple customer levels.
- Have prior experience of working as a Support Engineer.
- 3+ years working with large enterprises or Fortune 500 companies.
- Experience with network security technologies like firewalls, cloud security, SASE, or endpoint protection.
- Ability to translate business objectives into actionable outcomes.
- Strong ability to engage key stakeholders and build long-lasting customer relationships.
This is a fantastic opportunity to work for the market leading Cyber Security company working with their Enterprise scale customers. You will get the opportunity to work with some of the best people in the IT market.
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Support Account Manager employer: 83zero Limited
Contact Detail:
83zero Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in cybersecurity, especially around network security technologies like firewalls and cloud security. This knowledge will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the cybersecurity space, particularly those who work in support roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical challenges in previous roles. Highlighting your problem-solving skills will be crucial in showcasing your fit for the Support Account Manager position.
✨Tip Number 4
Understand the importance of SC Clearance for this role. If you don't already have it, research the process and be ready to discuss your eligibility during the interview.
We think you need these skills to ace Support Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Support Account Manager. Highlight your experience in technical support and customer success, as these are crucial for this position.
Tailor Your CV: Customize your CV to reflect your relevant experience in support management and technical roles. Emphasize your work with large enterprises and any specific cybersecurity technologies you've handled.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to align security solutions with business objectives. Mention any experience you have with SC Clearance or your eligibility for it.
Highlight Key Achievements: In your application, include specific examples of how you've successfully resolved technical challenges or improved customer satisfaction in previous roles. Use metrics where possible to demonstrate your impact.
How to prepare for a job interview at 83zero Limited
✨Show Your Technical Expertise
Be prepared to discuss your experience with network security technologies like firewalls and cloud security. Highlight specific examples where you've successfully resolved technical challenges for customers.
✨Demonstrate Customer-Centric Mindset
Emphasize your passion for customer success. Share stories that illustrate how you've tailored support to meet unique customer needs and how you’ve built long-lasting relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating how you would handle high-priority issues and ensure successful platform adoption.
✨Highlight Your Communication Skills
As a Support Account Manager, clear communication is key. Be ready to discuss how you keep customers informed about product updates and how you generate reports to showcase the value of security solutions.
