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- Tasks: Provide advanced technical support and troubleshoot customer systems daily.
- Company: Join a government-funded organisation focused on intelligence and security in the UK.
- Benefits: Competitive daily rate and the chance to work on impactful projects.
- Why this job: Gain hands-on experience with cutting-edge technologies in a dynamic environment.
- Qualifications: Strong Windows expertise and technical communication skills required.
- Other info: Must have UKIC DV Clearance; this is an on-site role in London.
83zero is partnered with a government funded organization who are a coalition of intelligence and security agencies within the United Kingdom. They are looking for someone to join as the Technical Support Engineer for a 20-month contract where they will be delivering advanced troubleshooting and issue resolution for customer systems supported by the Enterprise Desktop Service.
UKIC DV Clearance is Required
Key Responsibilities:
- Provide 3rd Line Technical Support for Enterprise Desktop Service.
- Design and implement Desktop Images using standard technologies.
- Deploy and support MDT & SCCM for system management.
- Manage routine Desktop Patch and Image updates.
- Maintain Virtualised Desktop Infrastructure.
- Design and deliver Group Policy updates.
Skills & Experience:
Essential:
- Strong expertise in Windows 7 & 10 Desktop Imaging
- Proficient in Windows Lockdown via Group Policy (NSCS/Microsoft SCM)
- Skilled in SCCM Current Branch (Implementation, OS/App Deployment, Patching, Endpoint Protection)
- Expert in Microsoft Deployment Toolkit for small OS deployments
- Good knowledge of Active Directory GPOs (including Applocker & Firewall)
- Advanced troubleshooting with SysInternals tools (ProcMon, NetMon)
- Experience with Citrix Virtualization (Desktops & Applications)
- Familiar with Application Virtualization (App-V) & User Environment Virtualization (UE-V)
- Clear and concise communicator (both verbal & written)
- Able to simplify technical concepts for diverse audiences
If you are interested please apply today!
Microsoft Technical Support Engineer employer: 83zero Limited
Contact Detail:
83zero Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM and MDT. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with SysInternals tools like ProcMon and NetMon. Being able to demonstrate your problem-solving process can impress interviewers and show your technical depth.
✨Tip Number 3
Since communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to do this in an interview, so having a few examples ready can help you shine.
✨Tip Number 4
If you have experience with Citrix Virtualization or Application Virtualization, be sure to highlight that. Even if it's not a primary requirement, it can give you an edge over other candidates.
We think you need these skills to ace Microsoft Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Microsoft Technical Support Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Highlight your relevant experience in technical support, particularly with Windows 7 & 10, SCCM, and Group Policy. Use specific examples that demonstrate your expertise in these areas to make your CV stand out.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your experience with troubleshooting and system management, and how your skills align with the needs of the government-funded organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical support role.
How to prepare for a job interview at 83zero Limited
✨Showcase Your Technical Skills
Be prepared to discuss your expertise in Windows 7 & 10 Desktop Imaging, SCCM, and Group Policy. Bring examples of past projects where you successfully implemented these technologies, as this will demonstrate your hands-on experience.
✨Understand the Role's Requirements
Familiarise yourself with the specific responsibilities of a Technical Support Engineer within the context of the Enterprise Desktop Service. This includes advanced troubleshooting and managing desktop patch updates, so be ready to explain how you would approach these tasks.
✨Communicate Clearly
Since the role requires simplifying technical concepts for diverse audiences, practice explaining complex ideas in straightforward terms. This will show your ability to communicate effectively, which is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to troubleshoot issues using SysInternals tools or manage virtualised desktop infrastructure, and be ready to walk the interviewer through your thought process.
