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For Companies At a Glance
- Tasks: Support IT operations by troubleshooting and resolving complex tech issues.
- Company: Join a leading IT solutions provider with a diverse global client base.
- Benefits: Enjoy a competitive salary, bonus, private medical insurance, and flexible working.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: 5+ years in IT support, strong knowledge of Windows, Office 365, and networking.
- Other info: Opportunity to coach junior engineers and work with cutting-edge technologies.
The predicted salary is between 24000 - 32000 £ per year.
Are you a hands-on Service Engineer with a passion for problem-solving and cutting-edge tech? Join our client, a leading IT solution provider, supporting a diverse portfolio of global businesses. Every day is different, and you'll be working across legacy and new technologies to make a real impact.
What's in it for you?
- Competitive Salary - £30,000 - £40,000 (DOE)
- Bonus - Up to 15% discretionary team bonus
- Pension - 6% employer contribution (after 3 months)
- Private Medical Insurance - Provided by Bupa (after 3 months)
- Annual Leave - 25 days + bank holidays (5-day rollover)
- Life Assurance - 4x annual salary (after 6 months)
- Season Ticket Loan - Available immediately
- Cycle to Work Scheme - Through Evans
The Role
As an IT Service Engineer, you'll play a key role in supporting Business as Usual (BAU) IT across our client's customer base. From troubleshooting complex desktop, application, and network issues to implementing new digital transformation technologies, you'll be at the heart of keeping IT operations running smoothly.
- Troubleshoot & resolve IT issues across hardware, software, and network infrastructure
- Manage & monitor IT infrastructure, ensuring compliance with cybersecurity policies
- Work with third-party vendors (Vodafone, Softcat) to deliver high-quality service
- Support onboarding/offboarding processes
- Provide expertise in Microsoft 365, Cisco Meraki, Azure, and Windows Servers
- Coach & mentor junior engineers, acting as an escalation point
- Flexible working - occasional out-of-hours support required
What You'll Bring
- 5+ years' experience in IT support or service engineering
- Strong knowledge of Windows, Office 365, Azure, Cisco Meraki
- Experience with networking, security, and cloud platforms
- Excellent problem-solving and communication skills
- Certifications such as ITIL, MCSE, or CompTIA are a plus
Why Join?
Our client is a dynamic and growing IT solutions provider, offering a collaborative and fast-paced environment where you can develop your skills, take on responsibility, and make a real impact. Ready for your next challenge? Apply now!
IT Service Engineer employer: 83zero Limited
Contact Detail:
83zero Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Cisco Meraki, and Azure. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past experiences where you've successfully troubleshot complex IT issues. Highlighting your problem-solving skills with real-life scenarios can set you apart from other candidates.
✨Tip Number 3
Research the company’s culture and values to align your responses during the interview. Showing that you understand their mission and how you can contribute will make a positive impression.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and potentially refer you, which can significantly increase your chances of landing the job.
We think you need these skills to ace IT Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service engineering. Emphasise your knowledge of Windows, Office 365, Azure, and Cisco Meraki, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and your hands-on experience with IT solutions. Mention specific examples of how you've resolved complex IT issues in the past.
Highlight Certifications: If you have certifications like ITIL, MCSE, or CompTIA, make sure to include them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, highlight your communication and mentoring abilities. The role involves coaching junior engineers, so demonstrating your leadership qualities will be beneficial.
How to prepare for a job interview at 83zero Limited
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technologies like Windows, Office 365, Azure, and Cisco Meraki. Highlight specific examples of how you've resolved complex IT issues in the past.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that test your problem-solving skills. Practice articulating your thought process when troubleshooting issues, as this will show your analytical capabilities.
✨Communicate Clearly
Strong communication skills are essential for an IT Service Engineer. Be ready to explain technical concepts in simple terms, especially when discussing your experience with clients or mentoring junior engineers.
✨Research the Company
Familiarise yourself with the company's services and their client base. Understanding their business model and the technologies they use will help you tailor your responses and demonstrate your genuine interest in the role.
