Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for high-profile clients.
- Company: Join a dynamic team focused on enhancing user experience in tech.
- Benefits: Enjoy a competitive salary, perks, unlimited training budget, and career growth.
- Why this job: Make a real impact by solving problems and supporting users daily.
- Qualifications: Strong knowledge of Windows OS and experience with IT support tools.
- Other info: Onsite role in Barrow-in-Furness with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a motivated and customer-focused Onsite IT Support Engineer to join our End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment. This is an excellent opportunity for someone who enjoys hands-on IT support, problem-solving, and working directly with end users.
As part of the EUE team, you will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels.
Your responsibilities will include:
- Providing 2nd line technical support, resolving incidents within SLA targets and maintaining a low incident rate.
- Completing assigned tasks accurately and within agreed timeframes.
- Handling Non-Standard Requests (NSR) in line with agreed delivery schedules.
- Escalating complex issues to Level 3 support teams where required.
- Installing, configuring, and troubleshooting hardware and software across laptops, desktops, printers, networks, and peripherals.
- Supporting users with docking stations, display screens, scanners, and multifunction printers (MFDs).
- Driving company vehicles to deliver IT equipment and provide on-site technical assistance when required.
We are looking for candidates with the following experience and technical knowledge:
- Strong knowledge of Microsoft Windows OS (Windows 10 & 7) including system builds, configuration, and registry settings.
- Experience using Microsoft Office applications.
- Basic understanding of SCCM and Active Directory.
- Familiarity with IT service management tools such as ServiceNow or similar platforms.
- Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote access.
- Experience working with IT hardware and peripherals.
- Exposure to Microsoft Exchange environments, LTSC Channels, and KIOSK configurations is desirable.
If you are interested in this opportunity click 'apply' or send your CV to.
Desktop Engineer (2Nd Line Support0 employer: 83zero Limited
Contact Detail:
83zero Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer (2Nd Line Support0
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in 2nd line support can solve real problems for their clients. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've tackled tricky IT issues. Highlight your hands-on experience with hardware and software, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Desktop Engineer (2Nd Line Support0
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd line support and the specific skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Be Clear and Concise: When writing your cover letter or any additional information, keep it straightforward. We appreciate clarity and want to quickly understand why you're a great fit for our team.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at 83zero Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS, especially Windows 10 and 7. Be ready to discuss system builds, configurations, and registry settings, as these are crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific incidents where you met SLA targets or handled Non-Standard Requests effectively. This will demonstrate your hands-on IT support experience.
✨Familiarise Yourself with Tools
Get comfortable with IT service management tools like ServiceNow. If you have experience with SCCM and Active Directory, be ready to talk about it. This shows you're not just a techie but also understand the processes behind IT support.
✨Be Customer-Focused
Since this role involves direct interaction with end users, think about how you can showcase your customer service skills. Prepare to discuss how you've maintained a positive user experience while resolving technical issues.
