Director, UKI Expansion Sales in London

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Senior Director, UKI Expansion Sales United Kingdom Role Overview: Lead the next phase of growth across Genesys' UK and Ireland customer base by expanding strategic relationships, accelerating AI adoption, and unlocking new value within existing accounts. This role sits at the centre of Genesys' agenda, helping leading organisations to deliver world class customer experience through AI-powered engagement at scale. You will own sales across the portfolio of Genesys customers, shaping growth strategies and influencing C-level stakeholders on their CX and AI roadmaps. At Genesys, we are redefining how organisations connect with customers through empathy, innovation, and AI, and this role plays a critical part in bringing that vision to life across the UKI market.

Leading a team of high-performing Account Executives, you will combine strategic leadership with hands-on deal engagement, coaching teams to win complex expansion opportunities while building a culture of accountability, performance, and continuous development. This role offers significant visibility across regional leadership and direct impact on Genesys' growth in one of its most important markets.

Key Responsibilities

• Own and deliver expansion sales across Genesys' UKI enterprise install base, driving consistent overachievement of quota
• Lead and develop a team of Account Executives, enabling high performance through structured coaching, clear accountability, and targeted hiring
• Drive adoption of AI-led solutions across the customer base, positioning Genesys as a strategic partner in AI-powered CX transformation
• Build and expand executive-level relationships, influencing customer strategy and aligning Genesys solutions to long-term business outcomes
• Develop and execute account expansion strategies that increase platform adoption, contract value, and customer lifetime value
• Lead complex commercial negotiations and deal strategy for large-scale, multi-year enterprise opportunities
• Establish rigorous pipeline management, forecasting accuracy, and MEDDPICC discipline across the team
• Partner cross-functionally with Customer Success, Solutions Consulting, Marketing, and Partners to accelerate expansion and customer value realisation
• Act as an executive sponsor on key accounts, supporting escalations, renewals, and strategic growth initiatives

Required Qualifications

• Multiple years of leadership experience managing enterprise sales teams
• Proven track record of exceeding revenue targets in enterprise SaaS environments
• Strong experience selling into existing accounts, including expansion, upsell, and multi-year deal cycles
• Demonstrated success leading teams in complex, high-value enterprise sales environments
• Experience with structured sales methodologies such as MEDDPICC
• Strong executive presence with the ability to engage and influence C-level stakeholders
• Experience scaling and hiring high-performing enterprise sales teams
• Based in the United Kingdom with strong knowledge of the UKI enterprise market
• Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide

150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24-48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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