At a Glance
- Tasks: Support sales teams with reports, customer management, and marketing initiatives.
- Company: Join a leading financial services company focused on innovation and customer excellence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to grow in a collaborative team and develop expertise in the payments industry.
- Why this job: Make a real impact by enhancing customer relationships and driving sales success.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview: Relationship Support Executive – provides administrative, operational and analytical support to the sales team, maintaining customer relationships and contributing to the overall success of the sales function.
Responsibilities:
- Provide support to sales teams through preparation of sales reports, management of customer databases, creation of marketing collateral, and relationship management initiatives with key clients.
- Prepare sales proposals, presentations and contracts for potential clients.
- Manage customer information and resolve enquiries/issues, tracking interactions and maintaining accurate records.
- Coordinate with internal departments (operations, legal, compliance) to ensure smooth execution of sales processes and timely delivery of products or services.
- Analyse sales data to identify trends and support the sales team in strategic decision‑making.
- Conduct market research to identify potential leads, target markets and competitive intelligence.
Additional expectations include:
- Perform prescribed activities timely and to a high standard, consistently driving continuous improvement.
- Apply in‑depth technical knowledge and experience in assigned area of expertise.
- Guide and support professional development if leading a team; for individual contributors, develop technical expertise and act as an advisor.
- Partner with other functions and business areas.
- Escalate policy breaches, embed new policies and advise on decision‑making within area of expertise.
- Demonstrate understanding of how sub‑functions coordinate and contribute to organisational objectives.
Qualifications – Essential:
- Proven track record of delivering service excellence within technical or operational environments.
- Exceptional problem‑solving skills, with a passion for resolving complex customer challenges.
- Excellent verbal and written communication; able to present confidently and translate complex information into clear messages.
- Demonstrated understanding of the payments industry and its key processes.
- Proficient in Microsoft Office and related IT systems.
Qualifications – Preferred:
- Previous experience in payments or customer support roles, ideally within a financial services environment.
- Good understanding of payments products, including issuance and acquisition.
- Experience in portfolio management, with the ability to prioritise and manage multiple client relationships effectively.
- Experience assessing critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job‑specific technical skills.
Location: Based in Sunderland or Northampton.
Employees are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset of Empower, Challenge and Drive.
BPL - Relationship Support Executive in Sunderland employer: 8120 Barclaycard UK
At Barclays, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Sunderland and Northampton locations provide employees with access to comprehensive benefits, professional development opportunities, and a commitment to service excellence, ensuring that every team member can thrive while contributing to meaningful customer relationships in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land BPL - Relationship Support Executive in Sunderland
✨Tap into Campus Networks
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We think you need these skills to ace BPL - Relationship Support Executive in Sunderland
Some tips for your application 🫡
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Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to 8120 Barclaycard UK.
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How to prepare for a job interview at 8120 Barclaycard UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with 8120 Barclaycard UK.
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Since this is a full-time position, employers at 8120 Barclaycard UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former 8120 Barclaycard UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
