At a Glance
- Tasks: Design and improve ITSM workflows using Jira Service Management in a hands-on role.
- Company: Join Barclaycard Payments, a leader in innovative financial solutions.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and technical excellence.
- Why this job: Make a real impact by enabling modern, risk-based change in a dynamic environment.
- Qualifications: Hands-on experience with JiraSM and skills in automation and integration.
The predicted salary is between 60000 - 80000 £ per year.
Purpose of the role
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms.
The goal is to ensure the infrastructure is reliable, scalable, and secure by applying software engineering techniques, automation, and best practices in incident response.
- Accountabilities
- Build
Engineering: Develop, deliver, and maintain high‑quality infrastructure solutions to meet business requirements, ensuring reliability, performance, availability, and ease of use.
- Incident
Management: Monitor IT infrastructure and system performance, identify, address, and resolve potential issues, vulnerabilities, or outages, and use data to reduce mean time to resolution.
- Automation: Develop and implement automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting and coding disciplines.
- Security: Implement secure configurations and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other threats, safeguarding hardware, software, and data from unauthorised access.
- Teamwork: Collaborate with product managers, architects, and other engineers to define IT infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data‑driven approach.
- Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organisation’s technology communities to foster a culture of technical excellence and growth.
- Vice President Expectations
To contribute or set strategy, drive requirements, and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and manage risks.
If leading a team, define job responsibilities, plan for future needs, counsel employees, and influence department operations while balancing short‑term and long‑term goals.
Demonstrate leadership behaviours and guide technical direction as a subject‑matter expert.
ITSM Jira SM Platform Engineer
As an ITSM Jira SM Platform Engineer within Barclaycard Payments, you will design, configure, and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment.
The role is hands‑on: building workflows, automation, integrations, data models, and control evidence to make change safe, observable, auditable, and low‑friction for engineering teams.
Key Responsibilities
- Own the design and engineering of ITSM change enablement workflows within Jira Service Management.
- Integrate change, incident, request, and CMDB/service management capabilities with monitoring, CI/CD, and observability platforms.
- Move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control, and regulatory confidence.
- Design, configure, and scale ITSM workflows (incident, change, request, CMDB) and embed AI Ops capabilities into ITSM products.
- Required Experience and Skills
- Hands‑on engineering experience in Jira SM.
- Ability to design, configure, and scale ITSM workflows.
- Experience integrating ITSM platforms with monitoring, CI/CD, and observability tools.
- Experience automating service operations using scripting or workflow orchestration.
- Exposure to platform engineering, Dev Ops practices, and data models (CMDB) and service mapping in modern architectures.
- Location and Working Arrangement
The successful candidate will be based in London with the office located at 1 Churchill Place and 7 Westferry Circus (BPL office).
A hybrid working pattern is supported, with an expectation of 3 days per week office‑based presence.
#J-18808-Ljbffr
ITSM JiraSM Platform Engineer - Barclaycard Payments in London employer: 8120 Barclaycard UK
At Barclaycard UK, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our hybrid working model allows for flexibility while ensuring collaboration and innovation thrive in our London office. We offer robust employee growth opportunities, competitive benefits, and a commitment to enhancing the digital workplace experience, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM JiraSM Platform Engineer - Barclaycard Payments in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 8120 Barclaycard UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 8120 Barclaycard UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 8120 Barclaycard UK!
✨Direct Apply to 8120 Barclaycard UK
Let's not forget to apply directly through the 8120 Barclaycard UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITSM JiraSM Platform Engineer - Barclaycard Payments in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 8120 Barclaycard UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 8120 Barclaycard UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 8120 Barclaycard UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
