At a Glance
- Tasks: Lead IT service management and enhance operational governance for a fintech payments platform.
- Company: Join Barclays, a leading financial services provider with a focus on innovation.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Be part of a forward-thinking team driving change in the financial sector.
- Why this job: Make a significant impact by improving service management in a dynamic fintech environment.
- Qualifications: Proven leadership in ITSM and experience in incident management.
The predicted salary is between 45000 - 50000 £ per year.
Barclays is seeking a senior leader to drive IT service management and operational governance for its fintech‑scale payments platform.
The role focuses on establishing and running a lean, control‑driven service-management framework across incident, change, knowledge and service catalogue processes.
You will lead major incident management and post‑incident improvements in collaboration with Engineering, Platform and Customer Operations teams.
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We think you need these skills to ace Director, ITSM & Major Incident Management in London
IT Service Management
Operational Governance
Incident Management
Change Management
Knowledge Management
Service Catalogue Management
Leadership Skills
