At a Glance
- Tasks: Build and maintain cutting-edge IT infrastructure platforms for seamless application support.
- Company: Join Barclaycard Payments, a leader in innovative financial technology.
- Benefits: Enjoy competitive pay, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on learning and career advancement.
- Why this job: Make a real impact by enhancing IT systems and driving automation in a dynamic environment.
- Qualifications: Experience with ServiceNow or similar ITSM tools and a passion for tech innovation.
The predicted salary is between 60000 - 80000 £ per year.
Job Purpose
To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.
Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.
Key Responsibilities
- Build
Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use, including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
- Incident
Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages.
Use of data to drive down mean time to resolution.
- Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
- Security: Implementation of a secure configuration and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
- Teamwork: Cross‑functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data‑driven approach.
- Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organisation's technology communities to foster a culture of technical excellence and growth.
- ITSM Platform Engineer Key Responsibilities
- Design, configure and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment.
- Build the workflows, automation, integrations, data models and control evidence needed to make change safe, observable, auditable and low‑friction for engineering teams.
- Own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service‑management capabilities with monitoring, CI/CD and observability platforms.
- Move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Qualifications & Skills
- Hands‑on engineering experience in Service Now (or equivalent ITSM tooling)
- Ability to design, configure, and scale ITSM workflows (incident, change, request, CMDB) and integrate ITSM platforms with monitoring, CI/CD and observability
- Experience designing and embedding AI Ops capabilities into ITSM products and workflows
- Experience automating service operations using scripting/workflow orchestration
- Exposure to platform engineering / Dev Ops practices
- Understanding of data models (CMDB) and service mapping in modern architectures
- Location & Working Arrangements
The successful candidate will be based in London.
Our offices are located at 1 Churchill Place and 7 Westferry Circus (new BPL office).
We support a hybrid working pattern with 3 days per week office‑based presence expected.
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