Head of Business and Performance Insight – BPL

Purpose of the role: To enable the success of senior executives by helping navigate complex challenges, make informed decisions and deliver against their strategic objectives.

Accountabilities:

• Strategic support to senior executives, including assistance in the development and execution of annual and multi‑year business strategy, research and analysis to support decision‑making and acting as a delegate for the senior executive in specific situations.
• Management of colleague engagement planning in line with the strategic direction, managing communication channels and ensuring effective coordination across different departments and teams.
• Management of key projects and strategic initiatives on behalf of senior executives, ensuring strategic projects are on track, monitoring progress and providing regular updates to the executive team.
• Improvement of operational efficiency alongside functional partners, including identification of areas for improvement, streamlining of processes and implementation of best practices to enhance productivity and effectiveness.
• Development of performance reporting for key metrics that reinforce the strategic objectives of the division and support external commitments.
• Analyse and draw insight to drive performance.
• Involvement in aspects of financial analysis and budget management, including assistance in financial planning, forecasting, cost management and monitoring of financial performance against targets.
• Support to senior leadership to ensure appropriate resourcing across the business/function, including planning and forecasting and partnering with HR to drive talent development, succession planning and support for diversity initiatives.
• Support to the senior executive with risk and control oversight, escalation, crisis management, risk mitigation, development of contingency plans and coordination of responses to emergencies to ensure business continuity.
• Implementation of a robust governance framework to support the board of directors, executive forums and governance committees through preparation of board materials, organization of meetings and ensuring compliance with regulatory requirements.

Director Expectations:

• Manage a business function, providing significant input to function‑wide strategic initiatives.
• Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects.
• Lead large teams or sub‑functions, embedding a performance culture aligned to the values of the business.
• Act as a deep technical expert and thought leader, identifying new ways of working and collaborating cross‑functionally.
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub‑function.
• Foster and guide compliance, ensuring regulations are observed and relevant processes are in place to facilitate adherence.
• Engage external environment, regulators and advocacy groups to monitor and influence on behalf of the business where appropriate.
• Maintain extensive knowledge of how the function integrates with the business division and the overall business objectives.

Essential Skills / Basic Qualifications:

• Experience in payments, fintech, digital banking or platform‑led businesses.
• Experience with strategic planning cycles (annual/quarterly) and performance systems.
• Track record of forming partnership, building business cases and supporting investment governance and prioritisation.
• Familiarity with performance management and MI design (KPIs/OKRs, balanced scorecards, dashboards).
• Experience of product‑led growth, go‑to‑market strategy and customer segmentation.
• Strong commercial acumen: ability to understand revenue drivers, unit economics, pricing, cost‑to‑serve, investment cases and delivery confidence.
• Experience leading cross‑functional initiatives end‑to‑end with measurable outcomes (pace, ownership, benefits and OKR tracking).
• Excellent analytical skills and ability to convert data into insight, narrative and decisions.
• Excellent stakeholder management with confidence operating with CEO/ELT‑level counterparts; able to challenge appropriately.
• High standards of judgement, confidentiality and discretion.
• Strong written communication: crisp synthesis, clear narrative, decision‑focused documents.