At a Glance
- Tasks: Lead IT service management and operational governance for a fintech payments platform.
- Company: Join Barclays, a leading financial services provider with a focus on innovation.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Be part of a dynamic team shaping the future of fintech.
- Why this job: Drive impactful changes in IT service management and enhance customer experiences.
- Qualifications: Proven leadership in ITSM and incident management, with strong collaboration skills.
The predicted salary is between 45000 - 50000 £ per year.
Barclays is seeking a senior leader to drive IT service management and operational governance for its fintech scale payments platform.
The role focuses on establishing and running a lean, control driven service-management framework across incident, change, knowledge and service catalogue processes.
You will lead major incident management and post incident improvements in collaboration with Engineering, Platform and Customer Operations teams.
We think you need these skills to ace Director, ITSM & Major Incident Management
IT Service Management
Operational Governance
Incident Management
Change Management
Knowledge Management
Service Catalogue Management
Leadership Skills
