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- Tasks: Support learners and ensure a positive experience while meeting team KPIs.
- Company: QA is a leading UK learning services organisation empowering over 250,000 learners annually.
- Benefits: Enjoy a competitive salary, remote work options, and enrolment in a Data Technician apprenticeship.
- Why this job: Join a dynamic team focused on learner success and personal development in a supportive environment.
- Qualifications: Strong communication skills, customer-centric mindset, and a desire to learn are essential.
- Other info: Commitment to safeguarding and creating an inclusive environment is a must.
The predicted salary is between 28800 - 43200 £ per year.
Remote (ability to come to a QA office with advanced notice)
Full time, 37.5 hours per week
Competitive salary plus some great benefits
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.
Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPIs are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.
Key Responsibilities:- Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
- Work with and support the team of Digital Learning Consultants, other DLAs (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
- Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
- Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
- Professionally engage with both employers and learners to update on progress and plan for realistic progression.
- Deal with customer questions and complaints in line with Company policy where appropriate.
- Excellent verbal and written communication skills
- Ability to engage and motivate learners remotely
- Self-motivated with a customer centric focus
- Strong planning and organising skills
- Ability to solve problems using experience and knowledge to overcome barriers
- Desire to learn and develop
Safeguarding
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.
This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including: an enhanced disclosure check, Child Barring list check, medical fitness, identity and right to work.
All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.
We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.
Digital Learning Advisor employer: 允
Contact Detail:
允 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Learning Advisor
✨Tip Number 1
Familiarise yourself with the Digital Learning team at QA. Understanding their approach to learner engagement and support will help you tailor your conversations during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss your experience with remote learning environments. Highlight any specific tools or platforms you've used, as well as how you've successfully engaged and motivated learners in a virtual setting.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you overcame them. This will show your ability to handle learner queries and complaints effectively.
✨Tip Number 4
Show your commitment to safeguarding and promoting welfare by researching best practices in this area. Be ready to discuss how you would create a safe and inclusive environment for learners during your interview.
We think you need these skills to ace Digital Learning Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Digital Learning Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in digital learning or education. Use bullet points for clarity and focus on achievements that demonstrate your ability to engage and motivate learners.
Write a Strong Cover Letter: In your cover letter, express your passion for digital learning and your commitment to providing excellent learner support. Mention specific examples of how you've successfully engaged with learners or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at 允
✨Showcase Your Communication Skills
As a Digital Learning Advisor, excellent verbal and written communication skills are crucial. Prepare to demonstrate your ability to engage and motivate learners during the interview. You might be asked to explain complex concepts simply, so practice articulating your thoughts clearly.
✨Familiarise Yourself with Digital Learning Tools
Since you'll be working within the Digital Learning team, it's beneficial to have a good understanding of the tools and platforms used in digital learning. Research common software and methodologies in the industry, and be ready to discuss how you can leverage these tools to enhance the learner experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer-centric focus. Think of examples from your past experiences where you've successfully resolved issues or motivated learners, and be prepared to share these stories during the interview.
✨Demonstrate Your Commitment to Safeguarding
QA places a strong emphasis on safeguarding and promoting welfare. Be prepared to discuss your understanding of safeguarding principles and how you would contribute to creating a safe and inclusive environment for learners. This shows that you align with their values and priorities.
