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For Companies At a Glance
- Tasks: Support and maintain IT networks, troubleshoot issues, and manage projects.
- Company: Join a well-established IT Services business in Norwich with a hybrid work model.
- Benefits: Enjoy a competitive salary, hybrid remote work, 25 days holiday, and more perks!
- Why this job: Great opportunity to grow your IT skills in a supportive environment with exciting projects.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a full UK driving license required.
- Other info: Start ASAP, ideally March/April 2025, after probation period for hybrid work.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
IT Support Technician
Permanent
Norwich (Hybrid)
to £36,000 (DOE)
IT Support Technician needed for a permanent position based in Norwich (Hybrid). Start ASAP ideally March/April 2025.
A chance to join an established IT Services business with 'hybrid remote' working available following successful completion of your probation period.
Benefits: Salary to 36k Base (DOE) + Hybrid Remote (2 days/week WFH) + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!
Key skills, experience + tasks include:
- Supporting, installing, configuring and maintaining IT networks, Windows Server and Desktop technical environments.
- Strong IT trouble-shooting, diagnosis + IT problem resolution to 2nd line level.
- Configuring, setting up + supporting small/medium sized IT networks
- Project based work including IT deployments, migrations + upgrades.
- Experience with IT Managed Services (MSP) outsourced companies preferred.
- Full UK Driving Licence and own transport.
- Technical Environment: Windows Server, Office 365, IT Networks, MS Exchange, DNS/DCHP, routers, switches, VPN configuration, firewalls, SharePoint, Azure AD.
IT Support Technician (Norwich) employer: 810221
Contact Detail:
810221 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Norwich)
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and Azure AD. Having hands-on experience or relevant certifications in these areas can significantly boost your chances.
✨Tip Number 2
Highlight any previous experience you have with IT Managed Services (MSP) and be prepared to discuss how you've successfully handled troubleshooting and problem resolution in past roles. This will show that you can hit the ground running.
✨Tip Number 3
Since this role involves project-based work, think of examples from your past where you've contributed to IT deployments, migrations, or upgrades. Being able to articulate your role in these projects will demonstrate your capability.
✨Tip Number 4
Don't forget to mention your driving license and transport availability, as this is a requirement for the position. It shows you're ready to meet the job's logistical needs right away.
We think you need these skills to ace IT Support Technician (Norwich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows Server, Office 365, and network troubleshooting. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving skills. Mention specific experiences where you successfully resolved technical issues or managed IT projects.
Highlight Relevant Skills: In your application, emphasize your technical skills such as configuring networks, managing IT environments, and any experience with IT Managed Services. Be specific about your proficiency with tools like MS Exchange and Azure AD.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at 810221
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, Office 365, and IT networks. Highlight specific projects where you successfully troubleshot issues or configured systems.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase how you resolved technical problems.
✨Familiarize Yourself with Hybrid Work Culture
Since this role offers hybrid working, be ready to discuss how you manage your time and productivity while working remotely. Share any previous experiences that demonstrate your ability to work independently.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT environment, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
