At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while resolving issues efficiently.
- Company: Join a leading logistics company with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in the logistics industry.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 32000 £ per year.
Business Unit: BU Road Freight.
Business Line: BL Road Freight.
The role is based in the Manchester Branch and reports to the Customer Solutions Supervisor. The Customer Solutions Administrator is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships. The position includes handling customer enquiries, complaints and escalations and coordinating with internal departments such as Sales, Operations, Transport and Customs to deliver high-quality service.
Responsibilities
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution and status updates.
- Coordinate with internal departments (Sales, Operations, Transport, Customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes or delays.
- Handle customer enquiries, complaints and escalations professionally and promptly.
- Develop and maintain strong, long‑term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality and establish potential for growth.
- Support onboarding of new clients and ensure a smooth transition.
- Provide support with customer site visits, Teams meetings and regular telephone communication.
Qualifications
- Strong understanding of freight forwarding; knowledge of road freight is particularly valued.
- Excellent communication, interpersonal and problem‑solving skills.
- Ability to prioritise tasks and manage time effectively.
- Customer‑centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
- Proficient with internal TMS, internal quotation tool, freight portal and Microsoft Excel.
- Analytical mindset, strong attention to detail.
Requirements
- GCSE or equivalent in English and Math.
- Road freight background and proven record of internal sales.
- Strong customer service experience.
Customer Solutions Administrator employer: 8100 Rhenus Logistics Ltd.
Join our Manchester Branch as a Customer Solutions Administrator, where we pride ourselves on fostering a collaborative and supportive work culture. We offer competitive benefits, opportunities for professional growth, and a commitment to excellence in customer service, ensuring that you can thrive in your role while building meaningful relationships with clients and colleagues alike.
Contact Details:
8100 Rhenus Logistics Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 8100 Rhenus Logistics Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 8100 Rhenus Logistics Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 8100 Rhenus Logistics Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at 8100 Rhenus Logistics Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 8100 Rhenus Logistics Ltd.!
How to prepare for a job interview at 8100 Rhenus Logistics Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
