At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while resolving issues efficiently.
- Company: Join a leading freight company with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a background in customer service or freight forwarding.
The predicted salary is between 25000 - 32000 £ per year.
Overview
Business Unit: BU Road Freight.
Business Line: BL Road Freight.
Target Hire Date: 2026-08-31.
The role is based in the Manchester Branch and reports to the Customer Solutions Supervisor.
The Customer Solutions Administrator is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships. The position includes handling customer enquiries, complaints and escalations and coordinating with internal departments such as Sales, Operations, Transport and Customs to deliver high-quality service.
Responsibilities
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution and status updates.
- Coordinate with internal departments (Sales, Operations, Transport, Customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes or delays.
- Handle customer enquiries, complaints and escalations professionally and promptly.
- Develop and maintain strong, long‑term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality and establish potential for growth.
- Support onboarding of new clients and ensure a smooth transition.
- Provide support with customer site visits, Teams meetings and regular telephone communication.
Qualifications
- Strong understanding of freight forwarding; knowledge of road freight is particularly valued.
- Excellent communication, interpersonal and problem‑solving skills.
- Ability to prioritise tasks and manage time effectively.
- Customer‑centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
- Proficient with internal TMS, internal quotation tool, freight portal and Microsoft Excel.
- Analytical mindset, strong attention to detail.
Requirements
- GCSE or equivalent in English and Math.
- Road freight background and proven record of internal sales.
- Strong customer service experience.
Customer Solutions Administrator in Bradford employer: 8100 Rhenus Logistics Ltd.
As a Customer Solutions Administrator at our Manchester Branch, you will thrive in a dynamic work culture that prioritises collaboration and excellence in customer service. We offer comprehensive training and development opportunities to help you grow your career while enjoying a supportive environment that values your contributions. Join us to be part of a team that is committed to delivering high-quality solutions and building lasting relationships with our clients.
Contact Details:
8100 Rhenus Logistics Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Administrator in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry, especially those who might know about openings at companies like ours. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching common questions for Customer Solutions Administrators. We want to see how you handle customer enquiries and complaints, so think of examples from your past experiences that showcase your problem-solving skills.
✨Tip Number 3
Show off your customer-centric mindset! During interviews, highlight your ability to build strong relationships with clients and internal teams. We love candidates who can demonstrate their commitment to excellent service and communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and contributing to our success in the road freight business.
We think you need these skills to ace Customer Solutions Administrator in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Solutions Administrator role. Highlight your experience in managing customer accounts and any relevant skills in freight forwarding. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our needs. Don’t forget to mention your problem-solving skills and ability to work with different departments.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong interpersonal skills. Use clear and concise language, and don’t hesitate to share examples of how you've successfully handled customer enquiries or complaints in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at 8100 Rhenus Logistics Ltd.
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of freight forwarding, especially road freight. Understand the key terms and processes involved, as this will show your potential employer that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully resolved customer issues or built strong relationships, as these will be great to share during the interview.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific situations where you've had to think on your feet to resolve an issue. Highlight your analytical mindset and attention to detail, as these are crucial for managing customer enquiries and complaints effectively.
✨Be Ready to Talk Teamwork
This role requires collaboration with various internal departments. Be prepared to give examples of how you've worked well in a team environment, and how you can contribute to maintaining high service levels while coordinating with others.
