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- Tasks: Invigilate exams and ensure a smooth testing process for candidates.
- Company: Reed in Partnership is a family-owned company transforming lives since 1998.
- Benefits: Enjoy flexible working hours, long-term stability, and the satisfaction of helping others.
- Why this job: Meet new people daily while contributing to their driving journey in a supportive environment.
- Qualifications: Must have a full UK driving licence and experience in customer service.
- Other info: Diversity and inclusion are key values; guaranteed interviews for disabled applicants.
Test Centre Associate – Boston page is loaded
Test Centre Associate – Boston
Apply locations RinP Boston (DVSA) time type Part time posted on Posted 4 Days Ago time left to apply End Date: August 1, 2025 (22 days left to apply) job requisition id JR10003472
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£12.60 per hour
Job Description
Test Centre Associate – Boston
Are you passionate about providing excellent customer service?
Would you like a role that enables you to meet and help new people every day?
Then consider the position of Test Centre Associate at Reed in Partnership!
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Your day-to-day responsibilities will include:
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Providing a high level of customer service
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Checking candidates ID documents and booking them in on the system
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Ensuring the integrity and security of tests are maintained
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Supervision and invigilation of tests
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Explaining the test process to candidates and supporting with other queries
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Reviewing tests and test centre scheduled
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Performing daily test centre opening and closing procedures
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Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
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Handling and reporting incidents that could impact candidate testing
Your Work Schedule
Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.
Shifts could range from:
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Mornings – 8.30am to 1pm/2pm
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Afternoons – 12.30pm/1pm to 5.30pm/6.30pm
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Full day – 8.30am to 5.30pm/6.30pm
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Evenings – 4.30pm/5pm to 8.30pm/9.30pm
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Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
The Boston Theory Test Centre usually opens two or three days per week, subject to demand. Main operating days are usually Tuesdays. Thursdays and Saturdays. The ideal candidate needs to be fully flexible to pick up shifts across all operating days, evenings and Saturdays.
What’s in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
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A full UK driving licence (although driving will not be required for all locations)
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Significant demonstrable experience in providing high-quality customer service
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Excellent attention to detail and accuracy
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The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
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Experience in working with diverse customer groups
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Excellent judgment and decision-making skills
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Flexibility in working hours and days, including evenings and Saturday
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The ability to remain calm and deal with confrontational candidates in a professional manner
Please note that the deadline for internal applicants for this role is 15/07/2025
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Similar Jobs (1)
Test Centre Manager
locations RinP Boston (DVSA) time type Full time posted on Posted 4 Days Ago
Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Why work here?
We have an on-going strategic priority to make this a great place to work.
We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.
Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.
About Us
Our Work Experience is the combination of everything that\’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Contact Us
Phone: 0333 2408490
Email: rinp.ma@reed.com
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Test Centre Associate - Boston employer: 80 Reed in Partnership Ltd
Contact Detail:
80 Reed in Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Associate - Boston
✨Tip Number 1
Familiarise yourself with the DVSA guidelines and procedures. Understanding the specific requirements for invigilating tests will not only boost your confidence but also demonstrate your commitment to maintaining high standards during the interview.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role heavily relies on providing excellent customer service, be ready to share specific examples of how you've successfully handled diverse customer interactions in the past.
✨Tip Number 3
Show your flexibility and willingness to work varied shifts. The role requires adaptability, so emphasising your availability for different working hours, including evenings and weekends, can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions regarding conflict resolution. Given that you'll be dealing with candidates who may be anxious or confrontational, think of scenarios where you've successfully managed difficult situations and how you remained calm under pressure.
We think you need these skills to ace Test Centre Associate - Boston
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Centre Associate position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Since the role requires excellent customer service, make sure to provide specific examples in your CV or cover letter that demonstrate your experience in this area. Use metrics or outcomes where possible to showcase your impact.
Showcase Flexibility: The job requires flexibility in working hours. In your application, mention your availability and willingness to work various shifts, including evenings and weekends, to show you are a suitable candidate for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at 80 Reed in Partnership Ltd
✨Showcase Your Customer Service Skills
As a Test Centre Associate, you'll be interacting with candidates regularly. Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and professional, especially when dealing with confrontational situations.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and the daily tasks involved. Be ready to discuss how you would handle specific responsibilities, such as invigilating tests and ensuring compliance with guidelines. This shows that you're serious about the role and understand what it entails.
✨Demonstrate Flexibility
The role requires flexibility in working hours, including evenings and weekends. Be honest about your availability and express your willingness to adapt to the needs of the test centre. This will demonstrate your commitment to the position and your understanding of the job's demands.
✨Emphasise Attention to Detail
Given the importance of maintaining the integrity and security of tests, it's crucial to highlight your attention to detail. Prepare examples that showcase your accuracy in previous roles, especially in high-pressure situations where multitasking was required.
