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- Tasks: Lead and supervise driving theory test invigilation while ensuring compliance with guidelines.
- Company: Reed in Partnership is a family-owned British company transforming lives through public services since 1998.
- Benefits: Enjoy flexible working hours, long-term job stability, and the satisfaction of helping others.
- Why this job: Join a supportive team culture and make a real impact on people's lives at a pivotal moment.
- Qualifications: Experience in team leadership and customer service; full UK driving licence required.
- Other info: Diversity and inclusion are key values; guaranteed interviews for disabled applicants meeting criteria.
Senior Test Centre Associate- Liverpool page is loaded
Senior Test Centre Associate- Liverpool
Apply locations RinP Liverpool (DVSA) time type Part time posted on Posted 30+ Days Ago job requisition id JR10003165
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£13.46 per hour
Job Description
Do you possess great leadership skills and a passion for providing excellent customer service?
Would you like a role where you can meet and help new people everyday?
Then consider the position ofSenior Test Centre Associate – LiverpoolatReed in Partnership!
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Senior Test Centre Associate (STCA) will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Your day-to-day responsibilities will include:
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Checking candidates ID documents and booking them in on the system
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Supervision and invigilation of tests
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Delivery of site opening and/or closing procedures
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Coaching and supporting Test Centre Associates
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Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
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Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
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Providing management support to the Test Centre Manager as required
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Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.
Your Work Schedule
Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.
Shifts could range from:
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Mornings – 8.00am to 1pm/2pm
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Afternoons – 12.30pm/1pm to 5.30pm/6.30pm
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Full day – 8.00am to 5.30pm/6.30pm
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Evenings – 4.30pm/5pm to 8.30pm/9.30pm
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Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
The Liverpool Theory Test Centre usually opens five or six days per week, subject to demand. Operating days are usually Monday to Saturday. The ideal candidate needs to be fully flexible to pick up shifts across all operating days, evenings and Saturdays.
What’s in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
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Experience of leading or supervising a team
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Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
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Significant demonstrable experience in providing high-quality customer service.
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Excellent attention to detail and accuracy.
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Flexible in working hours and days, including evenings and Saturday.
DesirableSkills:
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Able to remain calm and deal with confrontational candidates in a professional manner.
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Excellent judgment and decision-making skills.
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Experience in working with diverse customer groups.
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Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
Please note the closing date for internal applications is 10th June 2025
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Similar Jobs (1)
Test Centre Associate – Liverpool
locations RinP Liverpool (DVSA) time type Part time posted on Posted 13 Days Ago time left to apply End Date: August 18, 2025 (13 days left to apply)
Part-Time Roles
Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Why work here?
We have an on-going strategic priority to make this a great place to work.
We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.
Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.
About Us
Our Work Experience is the combination of everything that\’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Contact Us
Phone: 0333 2408490
Email: rinp.ma@reed.com
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Senior Test Centre Associate- Liverpool employer: 80 Reed in Partnership Ltd
Contact Detail:
80 Reed in Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Test Centre Associate- Liverpool
✨Tip Number 1
Familiarise yourself with the DVSA guidelines and procedures. Understanding the specific requirements for invigilating tests will not only boost your confidence but also demonstrate your commitment to maintaining high standards in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or supported a team in the past. This could be through coaching, resolving conflicts, or improving processes, which are all relevant to the Senior Test Centre Associate position.
✨Tip Number 3
Highlight your customer service experience during any informal discussions or interviews. Be ready to share specific instances where you provided exceptional service, especially in challenging situations, as this is crucial for the role.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various shifts, showing that you can adapt to different schedules will make you a more attractive candidate for the Senior Test Centre Associate position.
We think you need these skills to ace Senior Test Centre Associate- Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leadership and customer service roles. Use specific examples that demonstrate your ability to manage a team and provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention your understanding of the DVSA programme and how your skills align with the responsibilities of a Senior Test Centre Associate.
Highlight Relevant Skills: In your application, emphasise skills such as attention to detail, decision-making, and the ability to handle confrontational situations professionally. These are crucial for the role and should be clearly stated.
Show Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability for various shifts, including evenings and weekends. This shows your commitment and willingness to adapt.
How to prepare for a job interview at 80 Reed in Partnership Ltd
✨Showcase Your Leadership Skills
As a Senior Test Centre Associate, you'll be expected to lead and supervise a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past.
✨Demonstrate Customer Service Excellence
This role requires a strong focus on customer service. Share specific examples of how you've provided high-quality service in challenging situations, especially when dealing with diverse customer groups.
✨Highlight Your Attention to Detail
Given the nature of the role, attention to detail is crucial. Prepare to discuss instances where your meticulousness has positively impacted your work or the experience of others.
✨Be Flexible and Adaptable
The job requires flexibility in working hours and days. Convey your willingness to adapt to varying schedules and share any relevant experiences that demonstrate your ability to handle changing circumstances.
