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- Tasks: Lead and supervise driving theory test invigilation while ensuring compliance with guidelines.
- Company: Reed in Partnership is a family-owned company transforming lives through public services since 1998.
- Benefits: Enjoy flexible working hours, long-term job stability, and the satisfaction of helping others.
- Why this job: Join a supportive team culture and make a real impact in people's lives every day.
- Qualifications: Experience in team leadership and high-quality customer service; full UK driving licence required.
- Other info: Diversity and inclusion are key values; guaranteed interviews for disabled applicants meeting criteria.
Senior Test Centre Associate – Belfast page is loaded
Senior Test Centre Associate – Belfast
Apply locations RinP Belfast (DVSA) time type Part time posted on Posted Yesterday time left to apply End Date: August 6, 2025 (25 days left to apply) job requisition id JR10003514
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Pay Range
£13.46 per hour
Job Description
Senior Test Centre Associate
Do you possess great leadership skills and a passion for providing excellent customer service?
Would you like a role where you can meet and help new people everyday?
Then consider the position of Senior Test Centre Associate- Belfast at Reed in Partnership!
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Senior Test Centre Associate (STCA) will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Your day-to-day responsibilities will include:
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Checking candidates ID documents and booking them in on the system
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Supervision and invigilation of tests
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Delivery of site opening and/or closing procedures
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Coaching and supporting Test Centre Associates
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Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
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Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
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Providing management support to the Test Centre Manager as required
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Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.
Your Work Schedule
Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.
Shifts could range from:
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Mornings – 8.00am to 1pm/2pm
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Afternoons – 12.30pm/1pm to 5.30pm/6.30pm
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Full day – 8.00am to 5.30pm/6.30pm
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Evenings – 4.30pm/5pm to 8.30pm/9.30pm
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Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm
The Belfast Theory Test Centre usually opens 6 days per week subject to demand. Main operating days are usually Monday to Saturday. The ideal candidate will be fully flexible to pick up shifts across all operating days, evenings and weekends.
What’s in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
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Experience of leading or supervising a team
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Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
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Significant demonstrable experience in providing high-quality customer service.
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Excellent attention to detail and accuracy.
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Flexible in working hours and days, including evenings and Saturday.
DesirableSkills:
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Able to remain calm and deal with confrontational candidates in a professional manner.
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Excellent judgment and decision-making skills.
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Experience in working with diverse customer groups.
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Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
Please note the closing date for internal applications is 18th July 2025.
Diversity and Inclusion
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Similar Jobs (1)
RinP Test Centre Associate – Belfast
locations RinP Belfast (DVSA) time type Full time posted on Posted 21 Days Ago time left to apply End Date: July 17, 2025 (5 days left to apply)
Part-Time Roles
Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.
Why work here?
We have an on-going strategic priority to make this a great place to work.
We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.
Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.
About Us
Our Work Experience is the combination of everything that\’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it\’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
Contact Us
Phone: 0333 2408490
Email: rinp.ma@reed.com
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Senior Test Centre Associate - Belfast employer: 80 Reed in Partnership Ltd
Contact Detail:
80 Reed in Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Test Centre Associate - Belfast
✨Tip Number 1
Familiarise yourself with the DVSA guidelines and procedures. Understanding the standards and expectations will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully managed teams or handled challenging situations, as this is crucial for the Senior Test Centre Associate position.
✨Tip Number 3
Prepare to discuss your customer service skills in detail. Think of scenarios where you've gone above and beyond for customers, especially in high-pressure situations, as this will resonate well with the hiring team.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working various shifts, showing that you're adaptable and willing to take on different hours can set you apart from other candidates.
We think you need these skills to ace Senior Test Centre Associate - Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leadership and customer service roles. Use specific examples that demonstrate your ability to manage a team and provide excellent service.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping others and your commitment to maintaining high standards in testing environments. Mention your flexibility in working hours and your ability to handle diverse customer groups.
Highlight Relevant Skills: Emphasise skills such as attention to detail, decision-making, and the ability to remain calm under pressure. These are crucial for the Senior Test Centre Associate role and should be evident in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key for this position.
How to prepare for a job interview at 80 Reed in Partnership Ltd
✨Showcase Your Leadership Skills
As a Senior Test Centre Associate, you'll be expected to lead and supervise a team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in high-pressure situations.
✨Demonstrate Customer Service Excellence
This role requires significant experience in providing high-quality customer service. Prepare examples of how you've gone above and beyond for customers in the past, especially in challenging scenarios.
✨Highlight Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to discuss specific instances where your meticulousness has positively impacted your work or the experience of others.
✨Prepare for Flexibility Questions
The job requires flexibility in working hours, including evenings and weekends. Think about your availability and be honest about your willingness to adapt to the needs of the Test Centre.
