Engagement Officer - EOI

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Do you have experience of working in a community outreach, engagement or sales environment? Are you an outgoing individual who loves to network and build relationships within the community? Happy to travel within the local area? Then consider the role of an Engagement Officer at Reed in Partnership!

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. Internal applications close on Thursday 10th July 2025.

An Engagement Officer is responsible for raising awareness and promotion of the Reed in Partnership programmes within the community. This is done by utilising referral opportunities, attending events and partnering with local organisations to directly connect with individuals who may be interested and could benefit from our services.

Just some of your day-to-day responsibilities will include:

• Identifying stakeholder organisations and opportunities so that Reed in Partnership can achieve participants identified targets as outlined in the Service Level Agreements (SLAs) and expected by the funders.
• Developing relationships with key stakeholders and maintaining regular communication with partner organisations to ensure that business outcomes are maximised through access to a wider referral partner network.
• Providing operations teams with sufficient information so that escalated complaints can be prevented and service excellence can be achieved in the learner or member’s progression journey.
• Reviewing partner relationships periodically to ensure support is managed effectively and meeting the contractual obligations and retention levels.
• Maintaining effective records of Stakeholder Engagement and referrals generated.
• Planning for appointments with Participants to ensure effective use of time, rapport building and an adequate two way exchange with the Participant.
• Identifying participants goals, aspirations, first level barriers either directly or through internal and external contacts.

What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Experience of working with a wide range of individuals, managing different needs and selling or promoting a service or product.
• Confident communicator, ability to build rapport with a range of stakeholders.
• Experience working in the community, fundraising, sales or in a people facing role.
• Experience working in a targeted environment.
• Interest in people and willing to go the extra mile.
• Willingness to travel locally.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. If you would like to explore this further please discuss this with the talent partner for the role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Why work here? We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Contact Us: Phone: 0333 2408490 Email: rinp.ma@reed.com