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For Companies At a Glance
- Tasks: Handle customer enquiries, process orders, and support sales operations.
- Company: Leading supplier of commercial equipment with a friendly, supportive culture.
- Benefits: Competitive salary, no weekend work, career progression, and relaxed environment.
- Why this job: Join a small team where your contributions are valued and make a real impact.
- Qualifications: Strong communication skills and experience with order processing systems preferred.
- Other info: Enjoy a smart casual dress code and 20 days holiday plus bank holidays.
The predicted salary is between 22000 - 30000 ÂŁ per year.
Location: Andover, Hampshire
Full‑time, Permanent. Salary £26,000 to £30,000 per annum (DOE). 40 hours per week – 8.30 am to 5 pm, Monday to Friday. The role is listed as office‑based; however, hybrid working may be considered for the right candidate. Please note: Applicants must be authorised to work in the UK.
The Role
As the Customer Service and Sales Support Coordinator, you will handle customer enquiries, process and invoice orders, coordinate with internal teams and external partners, and maintain accurate records.
Key Responsibilities
- Handle inbound customer enquiries via phone and email, ensuring timely and professional responses.
- Process sales orders accurately and efficiently before warehouse cut‑off times.
- Invoice orders daily through Xero, ensuring all completed orders are properly accounted for.
- Follow up on proforma orders and outstanding customer replies.
- Undertake general administrative tasks to support the wider sales and operational teams.
- Liaise with internal departments and external stakeholders such as transport providers and customers to ensure smooth operations.
- Contribute actively to the company’s overall strategy and customer service objectives.
- Raise supplier purchase orders (POs) using Xero.
- Log damages with carriers, track resolutions, and communicate outcomes to customers.
- Monitor, manage, and dispatch backorders, providing timely updates on stock and delivery dates.
- Manage carrier reports for failed deliveries.
- Coordinate offshore deliveries, preparing and providing despatch documentation (including commercial invoices).
- Take payments securely and accurately over the phone.
- Build and maintain positive customer relationships through consistent and proactive communication.
- Take ownership of customer issues, ensuring they are fully resolved.
- Act as a key point of contact for ongoing customer needs, demonstrating accountability in problem‑solving.
- Proactively identify opportunities to improve processes or communication to enhance customer experience.
The Ideal Candidate
- Have strong communication and interpersonal skills with a confident, professional telephone manner.
- Possess excellent organisational and time‑management abilities, with strong attention to detail.
- Be proficient in order processing systems and related software (Xero experience advantageous).
- Be able to multitask, prioritise workload, and remain calm under pressure.
- Be a collaborative team player with a proactive, problem‑solving mindset.
- Demonstrate an empathetic and customer‑focused approach.
- Be self‑motivated, reliable, and able to take ownership of your work.
Software Used: Microsoft Office, Linnworks, Magento 2, HubSpot, Xero
About The Company
We are a leading trade‑only supplier of high‑quality commercial equipment for the hospitality, catering, and retail sectors, covering refrigeration, laundry, wash‑washing, and more. Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers. With a team of around 20 people, we’re a supportive and welcoming company with low staff turnover and a focus on long‑term growth.
The Future of the Company
We’ve undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3‑year growth plan. We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out. This role contributes directly to that mission.
What’s in It for You
- No weekend work or shift work.
- Career progression.
- Free on‑site car parking.
- 20 days holiday, plus bank holidays.
- Christmas close (3 days holiday will be used for this).
- Relaxed and friendly environment.
- Smart casual dress in the office.
- Small, welcoming team where you’re valued as an individual.
We are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds. Diversity strengthens our business and drives innovation.
How to Apply for the Role
If you have the skills and experience required for this position, click “Apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include: Customer Service Coordinator, Sales Administrator, Customer Support Specialist, Order Processing Coordinator, Sales Operations Coordinator, Client Services Executive, Customer Care Advisor, Internal Sales Support, Service & Sales Administrator, Sales Order Processor, Account Support Specialist, Operations Support Coordinator, Customer Accounts Administrator, Helpdesk & Customer Support Assistant, Sales & Logistics Coordinator.
Customer Service and Sales Support Coordinator in Salisbury employer: 8-i
Contact Detail:
8-i Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Sales Support Coordinator in Salisbury
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues or improved processes. This will demonstrate your proactive mindset and ability to take ownership.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service and Sales Support Coordinator in Salisbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the role. We want to see how you can contribute to our customer service and sales support objectives!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let your communication skills shine through in your application. Use clear and professional language to demonstrate your confident telephone manner.
Highlight Relevant Experience: If you've got experience with order processing systems like Xero or have worked in customer service before, make sure to mention it! We love seeing candidates who can hit the ground running.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you get all the info you need about the role.
How to prepare for a job interview at 8-i
✨Know Your Stuff
Familiarise yourself with the company’s products and services. Understand their customer service philosophy and be ready to discuss how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Communication Skills
Since this role involves handling customer enquiries, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your empathetic and proactive approach.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you manage multiple tasks and prioritise effectively. Bring up any experience you have with order processing systems like Xero, as this will show you're ready to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans and how the Customer Service and Sales Support Coordinator role fits into that vision. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
