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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support in a dynamic team.
- Company: Join a respected leader in construction equipment hire with over 30 years of experience.
- Benefits: Enjoy competitive pay, full training, free parking, and a supportive work culture.
- Why this job: Kickstart your career in a fast-paced environment with opportunities for growth and development.
- Qualifications: Strong communication skills and a customer service background are essential; IT proficiency is a plus.
- Other info: Immediate start available; no agencies please.
The predicted salary is between 21500 - 25500 £ per year.
Kickstart your career as a Hire Desk Controller in Wolverhampton – a fantastic opportunity for customer service professionals to thrive in a fast-paced, friendly team!
Full time, Monday – Friday (7:30am - 5pm)
£25,000 - £30,000 per annum DoE
Great benefits
Please Note: Applicants must be authorised to work in the UK.
Our client is a highly respected and long-established leader in the construction equipment hire and sales industry, with over 30 years of experience serving trade professionals across the region. From their busy Wolverhampton branch, they provide a wide variety of industry-leading solutions, including specialist fixings, sealants, PPE, janitorial supplies, and diamond blades. Their hire division covers everything from plant and tool hire to portable toilets, non-mechanical equipment, and complete site welfare services.
The Role
We are seeking a confident and motivated Hire Desk Controller to join a busy Wolverhampton branch. This is an excellent opportunity to build a long-term career with full training provided. In this role, you will be the first point of contact for customers, offering top-notch advice and support for their hire and sales enquiries.
Key Responsibilities
- Handle incoming enquiries and provide accurate pricing and equipment information
- Prepare quotations in collaboration with the Hire Manager
- Open and close hire contracts using the Insphire Hire System (training provided)
- Upsell relevant hire services and products to customers
- Place supplier orders for parts and consumables
Benefits
Our client offers a supportive and professional working environment where career development is encouraged. You will benefit from:
- Competitive salary based on experience
- Full training and support
- Immediate start available
- Free on-site parking
- Branded uniform provided
- Positive team culture and strong management support
The Ideal Candidate
They are looking for someone who thrives in a fast-paced environment, takes pride in delivering excellent service, and brings a proactive, solution-focused attitude to every customer interaction.
About you:
- Excellent communication and interpersonal skills
- Strong customer service background
- Comfortable using IT systems and learning new software
- A confident, sales-focused approach
- Great team player with a keen eye for detail
- Organised and methodical in handling multiple tasks
This is a great chance to join a growing company and play a key role in its continued success.
How To Apply For The Role
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Hire Desk Controller employer: 8-i
Contact Detail:
8-i Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the construction equipment hire industry. Understanding the products and services offered, such as plant and tool hire, will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Hire Desk Controller. This will prepare you to handle enquiries effectively and showcase your proactive approach in real-life situations.
✨Tip Number 3
Network with professionals in the construction and hire industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
✨Tip Number 4
Research the company culture at the hiring firm. Understanding their values and work environment will allow you to tailor your approach and demonstrate how you would be a great fit for their team.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved handling enquiries or sales. Use keywords from the job description to demonstrate your fit for the Hire Desk Controller position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the responsibilities, such as your ability to provide excellent customer service and your comfort with IT systems.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and ability to work in a fast-paced environment. Provide examples of how you've successfully managed multiple tasks or upsold products in previous roles.
Follow Application Instructions: Carefully read the application instructions provided by the employer. Ensure you submit all required documents and complete any additional steps mentioned, such as providing supporting documents or confirming your eligibility to work in the UK.
How to prepare for a job interview at 8-i
✨Know the Company
Before your interview, take some time to research the company. Understand their services, values, and what sets them apart in the construction equipment hire industry. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
As a Hire Desk Controller, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your proactive approach and ability to upsell services.
✨Familiarise Yourself with IT Systems
Since you'll be using the Insphire Hire System, it's beneficial to demonstrate your comfort with IT systems during the interview. If you have experience with similar software, mention it, and express your eagerness to learn new tools.
✨Showcase Teamwork and Organisation
The role requires being organised and a great team player. Be ready to discuss how you've effectively collaborated with others in a fast-paced environment and how you manage multiple tasks without compromising on quality.
