At a Glance
- Tasks: Lead the ServiceNow platform, ensuring operational success and governance across the enterprise.
- Company: Dynamic tech company based in London with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a forward-thinking team and enhance your career in a fast-paced setting.
- Why this job: Make a real impact by driving innovative solutions in a collaborative environment.
- Qualifications: Experience in ServiceNow leadership and managing DevOps teams is essential.
The predicted salary is between 60000 - 75000 £ per year.
Contract ServiceNow Platform Owner
Department: Platform Engineering
Location: London / Hybrid
The ServiceNow Platform Owner is accountable for the operational success, execution, lifecycle management, and governance of the ServiceNow platform across the enterprise. This role acts as the operational custodian of the platform, translates business demands into actionable technical outcomes, and manages roadmap execution. Leading a dedicated team of DevOps engineers, the role ensures the platform delivers scalable, secure, and well-governed solutions across a complex, multi-country environment.
Key Accountabilities
- Operational & Governance Ownership: Own the platform lifecycle (run, maintain, improve), manage technical governance decisions, and establish and enforce architecture standards that minimize customisation to protect platform health.
- Roadmap Execution: Execute the prioritized ServiceNow roadmap, ensuring full alignment between the demand backlog, delivery capacity, and overarching business transformation goals.
- DevOps Leadership: Direct and manage ServiceNow DevOps engineering teams, overseeing deployment frequency, release quality, capacity planning, and platform reliability (SLOs/uptime).
- Risk Management: Mitigate day-to-day operational risks, technical debt, and platform upgrade conflicts while running change governance forums and CAB processes.
- Stakeholder Engagement: Partner closely with business leaders, product owners, and architects to translate technical performance into visible business outcomes, supporting executive decision-making and value tracking.
- Ecosystem Management: Support the management of strategic third-party delivery partners and vendors to ensure cost control, quality, and strict compliance with corporate delivery standards.
Key Skills & Experience
- Experience: Proven experience in ServiceNow platform leadership or enterprise-scale platform ownership.
- Team Leadership: Strong track record of managing technical engineering and DevOps teams at scale within a multi-country or matrixed corporate delivery environment.
- Governance & Architecture: Experience driving platform governance frameworks, managing technical debt, and handling complex upgrade paths.
- Technical Depth: Solid understanding of enterprise-wide transformations involving ITSM, ITOM, CMDB, and emerging AI capabilities.
- Delivery Maturity: Practical background in maturing DevOps operations, including CI/CD adoption, automated testing, and agile delivery principles.
- Communication: Exceptional stakeholder management skills, with the ability to bridge the gap between technical delivery teams and senior business leadership.
Servicenow in London employer: 7P UK Ltd
As a Contract ServiceNow Platform Owner in London, you will join a dynamic and innovative team that values collaboration and excellence. Our hybrid work culture promotes flexibility while ensuring you have access to continuous professional development opportunities, empowering you to grow your skills in a supportive environment. With a focus on operational success and governance, we offer a unique chance to lead impactful projects across a complex, multi-country landscape, making a real difference in the enterprise's digital transformation journey.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 7P UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 7P UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 7P UK Ltd!
✨Direct Apply to 7P UK Ltd
Let's not forget to apply directly through the 7P UK Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Servicenow in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 7P UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 7P UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 7P UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
