At a Glance
- Tasks: Lead end-to-end delivery of ServiceNow transformation projects and ensure operational readiness.
- Company: Join a major enterprise focused on innovative service transformations.
- Benefits: Competitive salary, hybrid working in London, and opportunities for professional growth.
- Other info: Hands-on role requiring proactive problem-solving and stakeholder engagement.
- Why this job: Make a real impact in a dynamic environment with cross-functional collaboration.
- Qualifications: Strong project management experience in ITSM and customer operations transformations.
The predicted salary is between 130000 - 143000 £ per year.
Requirements
- Strong, practical understanding of Service Now-enabled transformation programmes, with deep knowledge of ITSM, CMDB/CSDM, or HRSD environments.
- Deep theoretical and practical knowledge of service management transformation, including ITSM, service delivery, and service operations.
- Experience delivering customer services or customer operations transformation.
- Outstanding planning, dependency-mapping, and risk-mitigation skills.
- Significant experience as a Senior Project Manager leading complex, cross-functional service or customer operations transformations such as Customer Support, Service Desk, Field Service, or Managed Services.
- Hands‑on experience personally driving project execution from start to finish, rather than working in a PMO‑only, pure advisory, or strategy‑consulting capacity.
- Practical experience managing external System Integrators and vendors within a matrixed delivery model.
- Experience managing organizational change and operational transition linked directly to large‑scale technology implementations.
- Clear background working with structured frameworks such as PMI, PRINCE2, or Agile.
- Ability to work hybrid in London.
Responsibilities
- Take end‑to‑end ownership of project delivery and execution.
- Drive delivery of Service Now platform migration, consolidation, or adoption workstreams involving ITSM, CMDB/CSDM, or HRSD modules.
- Translate high‑level programme plans into detailed, actionable execution roadmaps with clear milestones.
- Work in a lean project environment where hands‑on delivery and direct execution are expected.
- Proactively identify, track, and mitigate delivery risks and issue workstreams.
- Own dependency management across complex, cross‑functional technology and business workstreams.
- Resolve delivery blockers rapidly and escalate to the Programme Director with clear mitigation options.
- Lead service transition activities to ensure operational teams are prepared for platform changes.
- Partner with Change Management teams to align delivery with organisational readiness, training and business adoption.
- Ensure business‑readiness metrics are met before moving projects into live production environments.
- Manage day‑to‑day delivery accountability and performance of third‑party vendors and System Integrators.
- Coordinate directly with cross‑functional Subject Matter Experts across Technology, Customer Operations and Service Delivery teams.
- Maintain effective stakeholder engagement, ensuring alignment on scope, timelines and deliverables.
- Operate delivery‑focused project governance frameworks that support swift execution.
- Provide accurate, objective and transparent progress reporting to the Programme Director and PMO.
- Contribute delivery data to value‑tracking and benefit‑realisation mechanisms.
- Technologies
- CMDB
- Support
- ITSM
- Project Manager
- Service Now
- Swift
More
We are seeking a strong, business‑focused Senior Project Manager for our Service & Service Now Transformation programme.
This is a hands‑on, end‑to‑end delivery role within a major enterprise service transformation initiative, focused on translating strategic roadmaps into high‑performance execution.
You will work in a complex, cross‑functional environment across Service, Operations and Technology teams, with close collaboration from Change Management, PMO, third‑party vendors, System Integrators and Subject Matter Experts.
We are looking for someone who thrives in a lean, delivery‑focused environment and can help ensure successful operational readiness and business adoption.
The role requires hybrid working in London, and we ask candidates to submit their CV along with their availability and confirmation that they can work in this arrangement.
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Senior ServiceNow Project Manager in Hounslow employer: 7P UK Ltd
As a leading player in the ServiceNow transformation space, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that encourages growth and creativity. Located in a vibrant area, our office offers unique advantages such as easy access to public transport and a range of local amenities, making it an excellent place for talented individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Project Manager in Hounslow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 7P UK Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges 7P UK Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to 7P UK Ltd
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We think you need these skills to ace Senior ServiceNow Project Manager in Hounslow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 7P UK Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 7P UK Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 7P UK Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
