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For Companies At a Glance
- Tasks: Lead customer support operations and enhance service strategies in a dynamic environment.
- Company: Prominent marketing firm in Manchester with a focus on innovation.
- Benefits: Competitive salary, pension, annual leave, and hybrid work options.
- Why this job: Make a real impact by driving operational excellence and improving customer experiences.
- Qualifications: Proven customer service experience in financial services and strong leadership skills.
- Other info: Join a vibrant team and grow your career in a supportive atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
A prominent marketing firm in Manchester is seeking a Customer Support Manager to lead telephony and messaging operations. This role involves managing KPIs, enhancing customer service strategies, and ensuring compliance with regulations.
The ideal candidate will have proven experience in customer service within financial services, strong leadership skills, and the ability to drive operational excellence through data-driven insights.
This position offers competitive benefits, including a pension and annual leave provisions.
Customer Support Manager – Hybrid (Manchester) employer: 7MELHORES - Marketing Inteligente
Contact Detail:
7MELHORES - Marketing Inteligente Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Manager – Hybrid (Manchester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing and financial services sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s customer service strategies. Show us you understand their approach and how you can enhance it with your experience in managing KPIs and operational excellence.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully led teams or improved customer service. Use data-driven insights to back up your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Support Manager – Hybrid (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially within financial services. We want to see how your skills align with the role of Customer Support Manager, so don’t be shy about showcasing your leadership abilities and any data-driven successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've enhanced customer service strategies or managed KPIs in previous roles. We love a good story!
Showcase Your Data Skills: Since this role involves driving operational excellence through data insights, make sure to mention any relevant experience you have with data analysis. We’re keen to see how you’ve used data to improve customer service in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at 7MELHORES - Marketing Inteligente
✨Know Your Numbers
As a Customer Support Manager, you'll be expected to manage KPIs effectively. Brush up on relevant metrics and be ready to discuss how you've used data to drive improvements in customer service in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead a team. Prepare to share specific instances where you motivated your team or resolved conflicts, showcasing your approach to operational excellence.
✨Understand Compliance Regulations
Since compliance is key in financial services, make sure you're familiar with the relevant regulations. Be prepared to discuss how you've ensured compliance in past roles and how you plan to maintain it in this position.
✨Customer-Centric Mindset
Demonstrate your commitment to enhancing customer service strategies. Think of examples where you've implemented changes based on customer feedback or data insights, and be ready to explain how these changes improved customer satisfaction.
