Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls, greet visitors, and assist with office tasks in a dynamic environment.
- Company: Join 7IM, a leading financial services firm known for its innovative approach.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive team.
- Why this job: Be the first point of contact, enhancing client experiences while building valuable skills.
- Qualifications: GCSEs required; customer service experience is a plus but not essential.
- Other info: This is an in-office role, perfect for those looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Telephonist & Reception Coordinator – Edinburgh at 7IM. Primary role: To ensure the professional management of the STORM telephony system; ensuring all incoming calls into the main 7IM & PWM switchboard (London & Edinburgh offices) are answered in a timely manner, routed correctly and messages received are passed on accurately. Current calls are 1500-2500 per month (avg. 75-100 per day).
Responsibilities
- Answer incoming phone calls to the required standard, giving callers an excellent first impression of 7IM.
- Provide monthly stats within 5 working days of the month end to the Head of Office Services & Facilities.
- Look at trends and call flows and suggest ways to improve client experience for the caller.
- Daily task of generating new clients Welcome Letters; includes creating letters, proofreading, printing and sending multiple letters daily.
- Dealing with daily incoming mail, alongside the Reception Manager, processing, scanning and distributing.
- Meet and greet external visitors, liaise with the 7IM member of staff due at each meeting.
- Assist with the set up & set down of meeting rooms during large events, this will include physical moving of tables & chairs.
- Assist with the set up of large catered events up to 50 people for client/staff breakfasts & lunches and possible evening works on some occasions (rarely).
- Archiving company documents and sending to offsite storage, whilst maintaining accurate logs in Excel.
- Undertake specific tasks relating to general office services; assist with front of house meeting room set ups and set downs where needed, to include ordering catering, consumables, tea/coffee supplies and refreshments for meetings.
- Provide cover for the Reception Manager during holiday/sickness where necessary.
- Book travel – in-line with the company travel policy and sustainability drive.
- Offer general help to all visitors where appropriate (i.e. book taxis, offer directions to nearest public transport/local amenities if prompted).
- Maintain a clean and tidy reception area, ensuring the most current literature is in the display rack and newspapers/magazines are current.
- First Aid and Fire Marshal roles will be expected to be undertaken by this individual.
- Monthly company credit card reconciliations to be carried out within 5 days of the statement billing date and submitted to Finance on Proactis accounting system.
- Regular Compliance and Business Conduct training modules to be completed monthly.
- Additional tasks, as reasonably required by the Reception Manager.
About You
Knowledge
- Previous telephony and switchboard experience desired, though not essential.
- Good working knowledge of Microsoft Office packages is essential, particularly Word/Excel/Outlook/Teams.
- Excellent organisational, time management and administrative skills.
Qualifications
- Educated to a GCSE standard or above.
- Hospitality/Customer Services qualifications are desirable.
Skills/Other Relevant Information
- This is a 5 day a week in the office role.
- Knowledge of Financial Services would be beneficial but is not essential.
- Be able to provide 5 star service, presenting the professional image of the Company, in this front of house role and superb telephone manner & etiquette.
- Excellent oral and written communication skills.
- Proactive approach and ability to use initiative.
- Confident character, able to adapt in demanding circumstances.
- Able to participate and contribute as a valued member of the office services team.
- Ability to work under pressure, whilst remaining calm and composed.
- Good attention to detail.
- Self starting and able to work autonomously.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
#J-18808-Ljbffr
Telephonist & Reception Coordinator - Edinburgh employer: 7IM
Contact Detail:
7IM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephonist & Reception Coordinator - Edinburgh
✨Tip Number 1
Familiarise yourself with the STORM telephony system or similar systems. Understanding how to manage calls effectively will give you a significant advantage during the interview process.
✨Tip Number 2
Practice your telephone etiquette and customer service skills. Since this role is all about making a great first impression, being able to demonstrate your ability to handle calls professionally will set you apart.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to handle the busy environment of a reception area.
✨Tip Number 4
Research 7IM and its services thoroughly. Being knowledgeable about the company will not only help you answer questions but also allow you to ask insightful ones, demonstrating your genuine interest in the role.
We think you need these skills to ace Telephonist & Reception Coordinator - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any telephony or customer service roles. Emphasise skills like organisation, time management, and communication, which are crucial for the Telephonist & Reception Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as managing the STORM telephony system and providing excellent client service, to demonstrate your understanding of the position.
Highlight Relevant Skills: In your application, focus on skills that align with the job requirements, such as proficiency in Microsoft Office, attention to detail, and the ability to work under pressure. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a front-of-house role.
How to prepare for a job interview at 7IM
✨Showcase Your Communication Skills
As a Telephonist & Reception Coordinator, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice common interview questions and ensure you convey your thoughts in a structured manner.
✨Familiarise Yourself with the Company
Research 7IM and understand their values, services, and the role of the reception team. Being knowledgeable about the company will not only impress the interviewers but also help you tailor your answers to align with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult callers or managing multiple tasks at once. Think of examples from your past experiences where you successfully navigated similar challenges.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities by discussing how you manage your time and prioritise tasks. You might want to share examples of how you've handled busy periods or maintained accuracy in your work, especially when dealing with multiple incoming calls.
