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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for end-users across multiple locations.
- Company: Join a dynamic IT Infrastructure team in a collaborative environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech problems and supporting your colleagues.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
- Other info: Great chance to learn and develop your IT skills in a fast-paced setting.
The predicted salary is between 30000 - 42000 £ per year.
Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks. The team member will primarily work from their main office location but will be required to visit other offices if the need arises.
Responsibilities
- To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through; Service or change requests; Incident resolution; Delivery of scheduled daily, weekly and monthly tasks.
- Installing and configuring new hardware and software, ensuring infrastructure standards are maintained.
- Troubleshooting and fault reporting of end-user devices.
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues.
- Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.
- Assisting and applying operating system updates and patches.
- Maintaining and updating the Infrastructure team's documentation library.
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
- Providing out of hours support cover for application deployments and upgrades, on a rota where required.
- Act as an on-site point of contact for third line support teams to assist with the resolution of incidents.
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support.
- Work closely with colleagues to maintain a high-performing team.
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure.
- Maintain a technical advantage through continual training and personal development.
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support.
About You
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications.
- Installing and configuring end-user devices.
- Ability to logically and methodically problem solve IT issues.
- Experience with supporting Azure AD/Entra ID.
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online.
- Experience with supporting and troubleshooting Microsoft Teams.
- Experience with supporting and troubleshooting Intune.
- Experience of installing and utilising server and desktop hardware.
- Strong customer service skills.
- Excellent written and oral communication skills.
- Proven track record of delivering to commitments.
- Knowledge of industry recognised IT and support practices.
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP.
Qualifications
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Deskside Support Engineer in London employer: 7IM
Contact Detail:
7IM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for those interviews! Research the company and the role inside out. We want you to be able to show off your knowledge about their IT infrastructure and how you can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We recommend focusing on common technical questions related to Deskside Support roles to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deskside Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing logical and methodical approaches to problem-solving, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. Show us your strong communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at 7IM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any other relevant software. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific challenges you've faced.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've logically approached and resolved IT issues in the past. Think of specific scenarios where you had to troubleshoot hardware or software problems and how you managed to fix them efficiently.
✨Demonstrate Your Customer Service Savvy
As a Deskside Support Engineer, you'll be interacting with end-users regularly. Be ready to talk about your customer service experience and how you handle difficult situations. Highlight your communication skills and how you ensure users feel supported.
✨Familiarise Yourself with the Company’s IT Infrastructure
Do some research on the company’s IT setup and any technologies they use. Understanding their infrastructure will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
