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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users across multiple locations.
- Company: Join a dynamic IT Infrastructure team in a collaborative environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping others solve their tech problems every day.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
- Other info: Great chance to learn and grow in a fast-paced tech environment.
The predicted salary is between 30000 - 42000 £ per year.
Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks. The team member will primarily work from their main office location but will be required to visit other offices if the need arises.
Responsibilities
- To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through:
- Service or change requests;
- Incident resolution;
- Delivery of scheduled daily, weekly and monthly tasks.
About You
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications.
- Installing and configuring end-user devices.
- Ability to logically and methodically problem solve IT issues.
- Experience with supporting Azure AD/Entra ID.
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online.
- Experience with supporting and troubleshooting Microsoft Teams.
- Experience with supporting and troubleshooting Intune.
- Experience of installing and utilising server and desktop hardware.
- Strong customer service skills.
- Excellent written and oral communication skills.
- Proven track record of delivering to commitments.
- Knowledge of industry recognised IT and support practices.
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP.
Qualifications
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Deskside Support Engineer employer: 7IM
Contact Detail:
7IM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in deskside support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled hardware and software issues in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in deskside support roles. You never know what opportunities might pop up!
✨Tip Number 4
Keep learning! Stay updated with the latest tech trends and tools relevant to deskside support. Mention any new skills or certifications in your conversations – it shows you're committed to personal development and ready to tackle challenges.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing logical and methodical problem-solving in action, so don’t hold back on those success stories!
Keep It Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. A well-structured letter can really make you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 7IM
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any third-party desktop applications. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any relevant Microsoft certifications you hold.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your logical and methodical approach to problem-solving. Think of specific examples where you've successfully resolved IT issues, especially in a fast-paced environment. This will show that you can handle the demands of the role.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with end-users, practice your communication skills. Be clear and concise when explaining technical concepts, and be ready to showcase your customer service skills during the interview.
✨Be Ready for Real-World Scenarios
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue. Prepare by thinking through common problems you’ve encountered in the past and how you resolved them. This will help you demonstrate your hands-on experience effectively.
