At a Glance
- Tasks: Provide technical helpdesk support and configure new equipment for clients.
- Company: Join 777 Networks, a company that values your input and empowers you.
- Benefits: Enjoy private medical and dental insurance, plus flexible work options.
- Other info: Office-based Monday to Thursday, with remote work on Fridays.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: 3 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Leeds
Company: 777 Networks
Are you an experienced IT support professional looking for a company that genuinely listens, values your input, and empowers you to make a difference? At 777 Networks, we pride ourselves on delivering exceptional IT solutions and customer experiences to clients across Leeds, Yorkshire, and the UK. We’re now looking for Experienced Technical Helpdesk Support Engineers to join our growing team. If you're passionate about solving problems, thrive in a fast-paced support environment, and enjoy going the extra mile to get things right the first time, we want to hear from you.
Why Work With Us?
- You’ll be heard – We actively encourage input from our team. Got a great idea? We’ll back it and credit you.
- You’ll make an impact – You won’t just be a cog in the machine. Your work helps shape the future of our services.
- You’ll grow – We promote collaboration, knowledge sharing, and personal development.
About the Role
This is a varied and rewarding position, offering a mix of responsibilities including:
- Helpdesk support (remote and on-site)
- New equipment configuration
- On-site installations at client offices
- Project work across a wide range of technologies
What We’re Looking For
Essential Requirements:
- Minimum 3 years’ experience in a Managed Service Provider (MSP) support desk role
- Strong technical problem-solving abilities and customer service focus
- Proficiency in:
- Windows 10 & 11
- Windows Server and Azure Infrastructure
- Microsoft 365 (including Entra ID, Exchange, SharePoint, OneDrive)
- Networking fundamentals (switches, firewalls, TCP/IP, LAN, WAN)
- Excellent communication and presentation skills
- Full UK Driving Licence
- Based in or near Leeds, with easy access to client sites
- Willingness to undergo a DBS check
The Ideal Candidate Will Be:
- Technically hands-on, with a broad and current IT knowledge base
- Self-motivated, detail-oriented, and capable of working independently and within a team
- Comfortable managing both day-to-day support and project-based work
- A strategic thinker with a practical mindset
- Passionate about technology and its role in education and business
- Open to occasional out-of-hours work when required
Benefits:
- Company events
- Private dental insurance
- Private medical insurance
- Work from home
Important Notes:
- Office based Monday - Thursday. Work from Home on Friday
- Local candidates only – You must live in or near Leeds, as this role involves regular travel to local client sites.
Ready to join a team that listens, values, and empowers you?
IT Helpdesk Engineer in Leeds employer: 777 Networks
At 777 Networks, we are committed to creating a supportive and dynamic work environment where your ideas are valued and your contributions make a real impact. Located in Leeds, we offer a collaborative culture that prioritises personal development and teamwork, alongside benefits like private medical and dental insurance, and the flexibility of working from home on Fridays. Join us to be part of a team that not only listens but empowers you to thrive in your IT career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 777 Networks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 777 Networks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 777 Networks!
✨Direct Apply to 777 Networks
Let's not forget to apply directly through the 777 Networks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 777 Networks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 777 Networks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 777 Networks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
