H& I Development and Improvement Manager in Birmingham

When you join NHS Blood and Transplant, you're doing something truly unique with your career. As the organisation that provides blood, tissue, and organs to patients across the UK, we're enhancing and saving lives on an extraordinary scale and now, you can be part of it.

We're looking for a Development Manager to join our Histocompatibility and Immunogenetics (H&I) team, a vital part of NHSBT that underpins life-saving transplants and transfusions every day. In this role, you'll work closely with the National Head of H&I, the H&I Operations and Strategy Manager, and Heads of Laboratories across the country to drive improvement, innovation, and excellence in service delivery for both patients and donors.

You'll play a leading role in developing and implementing major change programmes, coordinating key performance and service improvement projects, and shaping the future of H&I systems including the development of IT systems including Hematos. Your analytical skills will help transform data into insight, supporting evidence-based decisions and the creation of meaningful performance indicators.

This is a highly collaborative and dynamic role, where no two days are the same. You'll help define strategy, lead transformative projects, and ensure compliance with NHSBT policies and external standards all while making a real difference to the quality and reliability of the services we provide.

In this role you will be responsible for working with the National Head of H&I, the H&I Operations and Strategy Manager and the 6 Heads of Laboratories (HoLs) to continually develop and improve the delivery of service for patients and donors. Your responsibilities will include:

• Support and contribute to the development of improved performance and service delivery for the H&I Function and provide input to the development of H&I strategy.
• Leading and coordinating a range of projects addressing performance and service issues across H&I.
• Managing the implementation of major change programmes within H&I.
• Leading and producing requirements analysis and other related activities for developing H&I IT systems including Hematos and to lead the development and maintenance of the configuration requirements library for H&I IT systems including Hematos.
• Helping carry out information mining and statistical analyses on data resulting from H&I service delivery and as a result of these analyses, help to develop performance indicators to improve the services provided.
• Ensuring compliance with NHSBT policies and external legislation.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.

Experience of setting objectives for work groups and for direct reports and undertaking performance reviews. Evidence of ability to work independently and develop own ideas. Evidence of database design and development skills. Experienced budget manager. Experience of managing resources, change projects and agreed budget. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint).

Evidence of Masters level qualification. Demonstrates commitment to own continued professional development (CPD).

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

This vacancy will close at 23:59 on 28th November. Interviews are anticipated to be held on w/c 15 December subject to confirmation.

For informal enquiries please contact Name: Karra Swinbank Job Title: H&I Operations & Strategy Manager.