At a Glance
- Tasks: Build strong customer relationships and drive product adoption for impactful outcomes.
- Company: Join a global fintech leader transforming the finance industry with innovative solutions.
- Benefits: Enjoy health coverage, flexible work, career development, and competitive pay.
- Other info: Be part of a diverse team committed to inclusivity and employee wellbeing.
- Why this job: Make a real impact while shaping the future of finance in a collaborative environment.
- Qualifications: Experience in customer success or account management with strong communication skills.
The predicted salary is between 42750 - 52250 £ per year.
Position Overview
This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new
Customer Success Manager!
A Customer Success Manager is responsible for ensuring customers achieve value from SBS Specialised Finance solutions through proactive relationship management, customer engagement, adoption planning, retention initiatives, and strategic account development.
The role focuses on building strong customer partnerships, driving product adoption, improving customer satisfaction, supporting retention objectives, and identifying opportunities for growth within assigned accounts.
The successful candidate will manage a portfolio of customer relationships while acting as a trusted advisor and advocate throughout the customer lifecycle.
- Location: Bristol, UK
- Work model: Hybrid
Responsibilities
- Customer Relationship Management
- Develop strong and trusted relationships with assigned customers.
- Serve as the primary Customer Success contact for key accounts.
- Maintain regular engagement with customer stakeholders.
- Act as a customer advocate within the organization.
- Customer Adoption & Value Realization
- Drive product adoption and utilization across assigned accounts.
- Help customers achieve intended business outcomes.
- Monitor customer health and engagement metrics.
- Identify risks to adoption and develop mitigation plans.
- Retention & Renewal Support
- Support customer retention initiatives.
- Partner with internal teams to improve customer satisfaction.
- Contribute to renewal planning and customer success strategies.
- Help reduce churn risk through proactive engagement.
- Strategic Account Growth
- Identify opportunities to expand customer engagement.
- Support cross-sell and upsell discussions when appropriate.
- Collaborate with Sales and Account Management teams.
- Contribute to long-term account development plans.
- Customer Success Leadership
- Share best practices across the Customer Success team.
- Contribute to process improvements and team development.
- Support continuous improvement initiatives.
- Strengthen Customer Success capabilities as the organization scales.
Qualifications
- Experience in Customer Success, Account Management, Relationship Management, or a related customer-facing role.
- Strong customer engagement and stakeholder management skills.
- Experience managing customer portfolios.
- Ability to build trusted relationships with customers and internal stakeholders.
- Strong communication and presentation skills.
- Proven ability to work independently while collaborating across teams.
- Comfortable working in a fast-paced environment.
- Desired Skills
- Customer Success methodology
- Relationship management
- Customer retention
- Customer engagement
- Strategic account management
- Stakeholder management
- Communication and presentation skills
- Commercial awareness
- Problem solving
- Team collaboration
- Change management
- Customer advocacy
- Company Overview
At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow.
With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.
As part of
74Software , we’re backed by a group of leading software companies delivering mission-critical solutions worldwide.
Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships.
Join us and be part of a collaborative, forward-thinking team shaping the future of finance.
Why SBS?
At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.
We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.
Equal Opportunity Employer
We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process.
We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.
- #LI-Hybrid
- #LI-ST1
Senior Customer Success Manager in Bristol employer: 74Software
At 74Software, we pride ourselves on being an exceptional employer that values diverse perspectives and fosters a collaborative work culture. As a Workday Finance Consultant, you will have the opportunity to make a significant impact while enjoying comprehensive benefits, including health coverage, flexible work arrangements, and career development opportunities. Join us in a dynamic environment where your expertise will be recognised and rewarded, and where you can truly thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 74Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 74Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 74Software:Your cover letter is your chance to shine! Tell us why you want to work at 74Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 74Software!
How to prepare for a job interview at 74Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
