Head Receptionist in London

Head Receptionist in London

London Full-Time 12 - 15 £ / hour (est.) No home office possible
74 Duke

At a Glance

  • Tasks: Welcome guests and manage reservations to create an exceptional dining experience.
  • Company: Join BVC Hospitality, known for innovative dining concepts across London, Paris, and the Middle East.
  • Benefits: Enjoy competitive pay, flexible hours, and generous discounts at all BVC venues.
  • Other info: Dynamic team environment with opportunities for professional growth and development.
  • Why this job: Be the face of hospitality and make every guest feel valued in a vibrant atmosphere.
  • Qualifications: Experience in a high-volume venue and a passion for delivering memorable guest experiences.

The predicted salary is between 12 - 15 £ per hour.

74 Duke is looking for a skilled, charismatic, and passionate Head Host to bring warmth, confidence, and excellence to our front-of-house team. 74 Duke is a beautifully designed space offering an exceptional dining experience, combining high-quality French cuisine with a welcoming, vibrant atmosphere from morning to night. This exciting venue is one of the latest additions to BVC Hospitality, which operates a portfolio of innovative, globally recognised food concepts.

This is a unique opportunity to be part of an ambitious concept, working closely with senior management to create a standout hospitality experience.

POSITION SUMMARY

As Head Host at 74 Duke, you will be the first point of contact for our guests and play a key role in setting the tone for their experience. Reporting to the Reception Manager, you will support the host team, manage reservations and the flow of the restaurant, and ensure every guest receives a warm, professional, and seamless welcome. We are looking for someone with natural confidence, excellent communication skills, and a genuine passion for hospitality. The ideal candidate will be highly organised, calm under pressure, and able to balance guest experience with operational efficiency in a fast-paced, quality-driven environment.

KEY RESPONSIBILITIES

  • Welcome guests warmly and professionally, ensuring every guest feels valued from the moment they arrive.
  • Lead and support the host team, ensuring service standards are consistently maintained.
  • Manage bookings, reservations, guest notes, and table allocations using the reservation system.
  • Oversee the flow of the restaurant, coordinating with managers and floor teams to maximise efficiency and guest satisfaction.
  • Handle guest enquiries, special requests, and any issues with confidence, discretion, and professionalism.
  • Maintain an organised and polished reception area at all times.
  • Communicate clearly with the kitchen, bar, floor, and management teams to ensure smooth service.
  • Support with VIP guests, regulars, and special occasions, ensuring details are communicated effectively.
  • Assist with training and developing host team members.
  • Uphold all health, safety, and licensing regulations.
  • Contribute positively to team dynamics and the overall atmosphere of the restaurant.

KEY REQUIREMENTS

  • Previous experience as a Head Host, Senior Host, Reception Manager, or similar role in a high-volume, quality-driven venue.
  • A warm, confident, and professional approach to guest service.
  • Excellent communication and interpersonal skills.
  • Strong organisational skills and attention to detail.
  • Experience using reservation systems.
  • Ability to remain calm and composed under pressure.
  • A natural leader who can motivate and support the host team.
  • A passion for hospitality, people, and delivering memorable guest experiences.
  • Flexibility to work evenings, weekends, and peak service times.

WHAT WE OFFER

  • Competitive hourly pay.
  • Professional development and career progression within the company.
  • A supportive and dynamic work environment where hospitality and teamwork are at the heart of everything we do.
  • Generous employee discounts, including 50% off across all BVC Hospitality venues and exclusive hospitality perks via CODE app membership.
  • Flexible working arrangements and complimentary meals on shift.
  • Enhanced benefits, including company sick pay, maternity/paternity leave, and holiday pay.
  • Long-service rewards and recognition for your commitment.

BVC Hospitality is committed to fostering an inclusive, respectful workplace where everyone feels welcome and valued. Join us at 74 Duke and be part of something truly special.

Head Receptionist in London employer: 74 Duke

At 74 Duke, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises teamwork and professional growth. As part of BVC Hospitality, our employees enjoy competitive pay, generous discounts across our venues, and opportunities for career progression in a dynamic environment that celebrates creativity and excellence in hospitality. Join us to be part of a passionate team dedicated to delivering memorable dining experiences in a beautifully designed space.
74 Duke

Contact Detail:

74 Duke Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head Receptionist in London

✨Tip Number 1

Get to know the venue! Before your interview, pop by 74 Duke and soak in the atmosphere. This will help you understand the vibe and show your genuine interest in the place.

✨Tip Number 2

Practice your warm welcome! As a Head Host, first impressions matter. Role-play with a friend to nail that confident and friendly greeting that guests will remember.

✨Tip Number 3

Show off your organisational skills! Be ready to discuss how you manage reservations and handle busy periods. Share specific examples from your past roles to demonstrate your expertise.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.

We think you need these skills to ace Head Receptionist in London

Guest Service
Communication Skills
Organisational Skills
Attention to Detail
Leadership
Reservation System Management
Calm Under Pressure
Team Support
Problem-Solving Skills
Interpersonal Skills
Hospitality Passion
Flexibility
Training and Development

Some tips for your application 🫡

Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.

Tailor Your Experience: Make sure to highlight your relevant experience in high-volume venues. We’re looking for someone who can handle the hustle and bustle, so share specific examples of how you've excelled in similar roles.

Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at 74 Duke!

How to prepare for a job interview at 74 Duke

✨Know the Venue Inside Out

Before your interview, make sure you research 74 Duke thoroughly. Familiarise yourself with their menu, atmosphere, and what sets them apart in the hospitality scene. This will not only show your genuine interest but also help you answer questions more confidently.

✨Showcase Your People Skills

As a Head Host, your ability to connect with guests is crucial. During the interview, share specific examples of how you've created memorable experiences for guests in the past. Highlight your communication skills and how you handle difficult situations with grace.

✨Demonstrate Organisational Prowess

Being organised is key in a fast-paced environment. Prepare to discuss how you manage reservations and coordinate with teams effectively. You might even want to bring a sample of how you’ve previously organised a busy service or event to illustrate your point.

✨Emphasise Your Leadership Qualities

As a natural leader, it’s important to convey how you motivate and support your team. Share stories that highlight your leadership style and how you’ve successfully trained or developed team members in previous roles. This will show that you’re ready to take on the responsibilities of the Head Host position.

Head Receptionist in London
74 Duke
Location: London

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