At a Glance
- Tasks: Be the go-to contact for customers, handling quotes and feedback with precision.
- Company: Join a dynamic team in a leading company focused on customer satisfaction.
- Benefits: Enjoy health perks, paid time off, and tuition reimbursement to support your growth.
- Other info: Great opportunities for personal development and performance-based bonuses.
- Why this job: Make a real difference by connecting with customers and driving sales success.
- Qualifications: Degree in business or 5 years of customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Serves as a direct Super Service, Platinum & Silver customer contact for various processes, acting as primary liaison between customers, distributors, subsidiaries, and field sales force.
- Handles quote processing, order feedback and complaint workflow, order booking, and other related activities.
- Processes Super Service, Platinum & Silver customer quotations in a timely and accurate manner.
- Controls and manages RFQ workflow; reviews and validates quoted delivery with appropriate production personnel prior to order entry.
- Prepares written responses to customers if delivery situation changes.
- Supplies information to customers on pricing, delivery, technical inquiries, shipment details, etc.
- Follows up on quotations for order execution.
- Processes Super Service, Platinum & Silver customer feedback requests promptly.
- Controls and manages feedback workflow; reviews and validates deliveries and prepares written responses if delivery situation changes.
- Supports order booking and administration process.
- Controls and manages CAT A/B VOC workflow process.
- Coordinates Fusion Maintenance and Price List Creation.
- Manages KPI and investigates accuracy of debit & credit adjustments to customer accounts.
- Analyzes project wins and losses.
- Performs other duties as required.
Qualifications:
- Preferably an Honours degree in business management (or similar, e.g., marketing, sales) OR minimum 5 years of experience in customer service / inside sales.
- Knowledge of systems administration and management.
- Excellent PC skills (MS Office).
- Excellent interpersonal / telephone skills.
- Detail-oriented, able to maintain accuracy under pressure.
Reporting Structure:
- Reports directly to the Inside Sales Operations Manager.
Benefits:
- Beyond an associate’s base compensation, a compelling package of cash and non-cash benefits including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement.
- Performance-based bonus programs for certain positions.
- All associates receive an annual development plan with coaching and formal training opportunities to support individual development.
Inside Sales Representative in Cwmbran employer: 729 Crane Process Flow Technologies Ltd. UK
Crane Process Flow Technologies Ltd. UK is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where collaboration and accuracy are key. With a focus on customer service excellence, employees benefit from ongoing training opportunities and a supportive environment that values their contributions, making it a rewarding place to build a career in sales and customer service.
Contact Details:
729 Crane Process Flow Technologies Ltd. UK Recruitment Team
We think you need these skills to ace Inside Sales Representative in Cwmbran
Customer Service
Order Processing
Quotation Management
Interpersonal Skills
Attention to Detail
Communication Skills
PC Skills (MS Office)
