At a Glance
- Tasks: Support the sales team by managing orders and building customer relationships.
- Company: Join a vibrant craft beverage company in Dundee with a focus on quality and community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Enjoy a friendly atmosphere and the chance to engage with customers at events.
- Why this job: Be part of a fast-growing team and make a real impact in the beverage industry.
- Qualifications: Experience in sales administration or customer service is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Location: Office-based, Dundee, with business travel as needed by the company
Reports To: Managing Director
Hours: 40 hours per week: 8.00am - 4.30pm, with a half hour unpaid lunch break
About 71 Brewing & Bon Accord Soft Drinks
71 Brewing is an independent craft beverage company based in Dundee, producing high-quality beers and Bon Accord soft drinks for the retail channel, on-trade, direct customers and export markets. We are a close-knit, fast-growing team with a strong focus on quality, relationships and community.
Role Overview
The Sales Administrator plays a central role within the sales team, acting as the key point of contact for customers and supporting field sales activity. This is a varied and hands-on role, combining order processing, customer relationship management, telesales, coordination and administrative duties across the business. This person is highly knowledgeable about the product range, proactive in maintaining customer relationships, and comfortable juggling office-based sales activity with occasional operational and event support. Due to the nature of the business, the role also encompasses an operational element in supporting the warehousing and logistics team, helping to pack product and meet customer requirements. We are seeking a personable, proactive, and highly organised Sales Administrator to support our growing sales operation. The successful candidate will work closely with customers, the field sales team, and internal colleagues to ensure a smooth and efficient customer experience.
Key Responsibilities
- Order Processing & Administration
- Process and manage online orders, including picking and packing activities.
- Process orders received from on-trade customers.
- Process orders received directly from consumers and trade customers.
- Ensure all orders are accurately processed and fulfilled in a timely manner.
- Maintain accurate customer and order records, including the use of our CRM system.
- Customer Service & Communication
- Liaise with customers by phone and email regarding orders, deliveries, and general enquiries.
- Proactively contact customers to resolve issues and ensure customer satisfaction.
- Provide support for online sales enquiries and customer requests.
- Build and maintain positive relationships with customers through excellent service.
- Sales Support
- Provide administrative support to the field-based sales team.
- Assist with customer follow-ups, sales activities, and account management tasks.
- Support the wider sales function with reporting, coordination, and ad-hoc projects.
- Brand & Customer Engagement
- Assist with customer tasting events and product demonstrations as required.
- Represent the company professionally and positively when interacting with customers.
Skills & Experience
- Friendly, personable, and professional manner.
- Excellent communication and interpersonal skills.
- Outstanding telephone manner.
- Proactive and dynamic approach to work.
- Strong organisational and administrative skills.
- Ability to work effectively as part of a team.
- Good attention to detail and ability to manage multiple tasks.
- Previous experience in sales administration, customer service, or order processing roles.
Desirable
- Full UK driving licence.
- Experience or knowledge of the food and drink industry.
Personal Attributes
- Positive and enthusiastic attitude.
- Customer-focused approach.
- Reliable and adaptable.
- Self-motivated with a willingness to take initiative.
- Strong team player who enjoys working in a fast-paced environment.
Sales Administrator in Dundee employer: 71 Brewing Co
At 71 Brewing, we pride ourselves on being an excellent employer, offering a vibrant work culture that values quality, relationships, and community. Located in the heart of Dundee, our close-knit team fosters personal and professional growth, providing opportunities for employees to engage directly with customers and contribute to exciting events. With a focus on collaboration and support, we ensure that our Sales Administrator role is not just a job, but a meaningful career path within a fast-growing craft beverage company.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Dundee
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator at 71 Brewing Co, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including 71 Brewing Co. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator in Dundee
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for 71 Brewing Co:When writing your cover letter, make sure to tailor your message specifically for 71 Brewing Co. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at 71 Brewing Co
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show 71 Brewing Co that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show 71 Brewing Co that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with 71 Brewing Co’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
