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- Tasks: Be the go-to person for customer queries and build strong relationships.
- Company: Join Celsa UK, a leading steel manufacturer and recycler in Europe.
- Benefits: Enjoy hybrid work, healthcare cash plans, gym discounts, and 25 days holiday.
- Why this job: Gain ownership of your work in a supportive, dynamic environment with a focus on sustainability.
- Qualifications: Fluency in German and great customer service skills are essential; no prior experience needed.
- Other info: We value diversity and inclusivity, encouraging all backgrounds to apply.
The predicted salary is between 20400 - 30600 £ per year.
Working within our Commercial Team, you will be the main point of contact for your customers and assist them with 360 care, including resolving any queries that they might have. Communication is key, as you will build relationships with your customers based in the UK and the German speaking markets, as well as with internal departments.
Experience working within a Commercial environment isn't needed; this is a good opportunity for someone with great customer service skills wanting a role that gives them more ownership of their work. Your new manager will provide all the training you need, what we ask is that you're an outgoing and positive person who is IT literate. To apply for this role you will need to be fluent in German.
We are one of the largest steel manufacturers in Europe, where your customer base can range from sole traders to some of the biggest construction companies in the UK. Therefore your organisational skills and attention to detail will be vital for this role.
Some of our benefits include:
- Healthcare cash plan: Claim back money towards the cost of your essential healthcare and receive access to valuable health and wellbeing services.
- Pension: We contribute 5% of your salary towards your pension.
- Life assurance: Group Life assurance to provide your family with financial and bereavement support.
- Rewards: Discount and rewards from hundreds of retailers, restaurants and destinations.
- Gym Discounts: Get access to discounted gym memberships, online subscriptions, retail discounts, food & drink as well as health experiences.
- Holidays: You will receive 25 days paid annual leave plus bank holidays.
- Cycle to Work Scheme: Save money on bikes and biking accessories through the Cycle to Work Scheme.
- Electric Car Scheme: Save up to 40% on the cost of an electric car by paying for it through salary sacrifice.
- MyMindPal: Access to MyMindPal to support your individual mental health fitness.
- Free on-site parking: We have free parking all across our sites.
You’ll be joining a recycling company; we recycle scrap metal into new steel products. We're the largest producer of reinforcing steel in the UK and one of the largest metal recyclers, too. We're passionate about the circular economy and working towards our decarbonisation pathway.
We are committed to fostering a diverse and inclusive workplace, where all employees are valued and respected. We encourage individuals from all backgrounds to apply and join our team, as we believe that embracing different perspectives and experiences will strengthen our workforce and drive innovation in the steel industry. We are dedicated to providing a safe and secure environment for all employees, ensuring that safety standards are consistently upheld in every aspect of our operations.
Please let us know if you need any reasonable adjustments throughout the recruitment process. If you have any questions about the role or process, please get in touch with our Talent Team at careers@celsauk.com.
If you are interested, go ahead and apply and if you have any questions call me (Martha Jordan) on 07483 017377.
Commercial Assistant (German Speaking) employer: 7 Steel UK
Contact Detail:
7 Steel UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Assistant (German Speaking)
✨Tip Number 1
Brush up on your German language skills, especially in a business context. Being fluent is essential, so practice common phrases and customer service scenarios to ensure you're comfortable communicating effectively with clients.
✨Tip Number 2
Familiarise yourself with the steel industry and the recycling process. Understanding the basics of what Celsa UK does will help you engage more confidently with customers and demonstrate your interest in the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples from your past experiences where you've successfully resolved issues or built relationships. This will highlight your ability to take ownership of your work and connect with customers.
✨Tip Number 4
Research Celsa UK's values and commitment to sustainability. Being knowledgeable about their focus on the circular economy can help you align your answers during discussions and show that you're a good fit for their team.
We think you need these skills to ace Commercial Assistant (German Speaking)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Commercial Assistant position. Highlight your customer service experience and any relevant skills that align with the role.
Tailor Your CV: Customise your CV to reflect your customer service skills and any experience you have in a commercial environment, even if it's not directly related. Emphasise your fluency in German and your ability to build relationships with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your positive attitude, IT literacy, and willingness to learn. Make sure to express how your skills can contribute to the team and the company's goals.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at 7 Steel UK
✨Showcase Your Language Skills
Since fluency in German is a requirement, be prepared to demonstrate your language skills during the interview. You might be asked to converse in German or respond to questions in the language, so practice speaking and ensure you can articulate your thoughts clearly.
✨Emphasise Customer Service Experience
Even if you haven't worked in a commercial environment before, highlight any customer service experience you have. Discuss specific situations where you resolved queries or built relationships with customers, as this will show your ability to handle the responsibilities of the role.
✨Demonstrate IT Literacy
As the role requires being IT literate, be ready to discuss your experience with various software and tools. Mention any relevant systems you've used in the past and how comfortable you are with learning new technologies, as this will reassure them of your adaptability.
✨Prepare Questions About the Company
Research Celsa UK and prepare thoughtful questions about their operations, values, and the role itself. This shows your genuine interest in the company and helps you understand how you can contribute to their goals, especially regarding their commitment to sustainability and the circular economy.
