At a Glance
- Tasks: Welcome guests, manage bookings, and ensure smooth check-in/check-out.
- Company: Ardoe House Hotel, a stunning 19th-century mansion in Aberdeenshire.
- Benefits: Pension scheme, discounted hotel stays, and food & beverage perks.
- Other info: Be part of a legacy where heritage meets heart.
- Why this job: Join a team delivering warm Scottish hospitality in a beautiful setting.
- Qualifications: Friendly attitude and excellent customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
Set within 30 acres of peaceful countryside just minutes from the heart of Aberdeen, Ardoe House Hotel is a stunning 19th-century mansion offering timeless Scottish charm with a modern twist. Inspired by the royal residence at Balmoral, the hotel combines historic grandeur with contemporary comfort, creating a truly unique hospitality experience. With 120 elegant bedrooms, award-winning dining, a cosy whisky bar, and a full-service spa and leisure club, Ardoe House is a sought-after destination for everything from luxury getaways and afternoon teas to business conferences and fairy-tale weddings. Our grand function rooms and landscaped gardens make us one of Aberdeenshire’s most picturesque event venues. At Ardoe House Hotel, we pride ourselves on delivering authentic, warm Scottish hospitality in a professional and welcoming environment. Join our team and become part of a legacy where heritage meets heart—and every team member helps create exceptional experiences our guests remember.
We are seeking a friendly and professional Receptionist to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.
Key Responsibilities- Welcome guests warmly and professionally upon arrival
- Manage check-in and check-out procedures efficiently and accurately
- Handle guest reservations, cancellations, and modifications
- Respond promptly to guest enquiries, requests, and complaints
- Maintain up-to-date guest records and ensure data accuracy
- Coordinate with housekeeping and maintenance for room readiness
- Process payments and handle cash or credit transactions securely
- Maintain a tidy and organized reception area
- Adhere to hotel policies, health & safety, and data protection standards
- Transparency | We ensure clarity in communication so that there are no surprises
- Ownership | We think and perform like owners
- Driven | We have a constant desire for improvement
- Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Receptionist employer: 7 Hospitality Management Ltd
7 Hospitality Management Ltd is an excellent employer, offering a vibrant work culture at the Worcester Whitehouse Hotel where you can thrive in a supportive environment. With opportunities for professional growth and a commitment to employee well-being, you will enjoy various benefits while being part of a dedicated team that values exceptional guest care.
Contact Details:
7 Hospitality Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research Ardoe House Hotel before your interview. Knowing about our history, values, and what makes us unique will help you stand out as a candidate who truly cares about joining our team.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the first point of contact for our guests. Role-play common scenarios with friends or family to get comfortable handling enquiries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Choose an outfit that reflects professionalism and aligns with the warm, welcoming atmosphere we pride ourselves on at Ardoe House.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our legacy at Ardoe House Hotel.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, as a Receptionist, you'll be the first point of contact for our guests, so show us how you can make them feel welcome right from the start.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at Ardoe House Hotel. Highlight your relevant experience in customer service and any skills that align with our values, like transparency and ownership. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details about the role and our hotel there, which can help you craft an even better application.
How to prepare for a job interview at 7 Hospitality Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Ardoe House Hotel. Familiarise yourself with its history, services, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you would handle a guest complaint or manage multiple check-ins at once. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the hotel's elegant atmosphere. A polished appearance will convey your seriousness about the position and align with the hotel's commitment to professionalism.
