At a Glance
- Tasks: Welcome guests, assist with check-in/check-out, and provide info on local attractions.
- Company: A beautiful hotel in the heart of Bowness-on-Windermere, surrounded by nature.
- Benefits: Pension scheme, discounted stays, and food across our hotel portfolio.
- Other info: Enjoy a laid-back atmosphere with opportunities for personal growth.
- Why this job: Join a friendly team and create memorable experiences for guests in a stunning location.
- Qualifications: Experience with Rezlynx and a passion for excellent customer service.
The predicted salary is between 20000 - 25000 £ per year.
A place for all, in the heart of Bowness on Windermere. Experience the untouched beauty of the Lake District, where quintessential days out meet weekend adventures and family holidays. Take the time to press pause and breathe in the fresh air. Affirm your love for the great outdoors or rekindle a nostalgic appreciation for nature. Whether you've lived here all your life or you're visiting for the first time, the outstanding beauty on the doorstep of our hotel in Bowness-on-Windermere will take your breath away every time. The Ro is where lazy mornings and jam-packed days come together. It's where your time is yours to do as much or as little as you please. So relax with the family, explore with friends or relish in the company of your solo trip, surrounded by the laid back tranquillity of the lakes. Proud recipient of the Tripadvisor Travellers’ Choice Award - thanks to our amazing guests!
We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house team in delivering exceptional service and ensuring a memorable stay for every guest. Please note that knowledge of Rezlynx is essential, and this role is a live out position only.
Key Responsibilities- Greet and welcome guests warmly upon arrival and departure
- Assist guests with check-in and check-out procedures efficiently
- Provide information about hotel facilities, services, and local attractions
- Respond promptly to guest enquiries, requests, and complaints with professionalism
- Handle reservations, cancellations, and guest account updates as required
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs
- Maintain accurate guest records and ensure confidentiality
- Support the front desk team during busy periods or staff shortages
- Uphold hotel standards of hospitality, appearance, and service at all times
- Transparency | We ensure clarity in communication so that there are no surprises
- Ownership | We think and perform like owners
- Driven | We have a constant desire for improvement
- Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Reception Guest Service Assistant employer: 7 Hospitality Management Ltd
7 Hospitality Management Ltd is an excellent employer, offering a vibrant work culture at the Worcester Whitehouse Hotel where you can thrive in a supportive environment. With opportunities for professional growth and a commitment to employee well-being, you will enjoy various benefits while being part of a dedicated team that values exceptional guest care.
Contact Details:
7 Hospitality Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Guest Service Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 7 Hospitality Management Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 7 Hospitality Management Ltd
Don't be shy about reaching out to 7 Hospitality Management Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Guest Service Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 7 Hospitality Management Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 7 Hospitality Management Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
