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- Tasks: Supervise front-of-house operations and lead a passionate team to deliver exceptional guest experiences.
- Company: Rosslea Hall Hotel, a charming waterfront property with a warm Scottish hospitality vibe.
- Benefits: Pension scheme, discounted hotel stays, and food and beverage across our portfolio.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a tight-knit team in a stunning location and kickstart your hospitality career.
- Qualifications: Motivated, service-oriented individuals with leadership skills and a passion for guest satisfaction.
The predicted salary is between 24000 - 30000 £ per year.
Nestled on the scenic shores of the Firth of Clyde in the picturesque village of Rhu, Rosslea Hall Hotel is one of the west coast’s most charming and welcoming waterfront properties. Just a short drive from Helensburgh and under an hour from Glasgow, the hotel offers the perfect blend of tranquil coastal beauty and warm Scottish hospitality. Our elegant 19th-century manor house features 30 comfortable bedrooms, a relaxed yet refined restaurant and bar, and stunning event spaces that host everything from romantic weddings to private celebrations and corporate gatherings. At Rosslea Hall Hotel, we pride ourselves on being a tight-knit, passionate team that goes above and beyond for our guests. If you’re looking to build your hospitality career in a setting that’s both inspiring and rewarding, this is the place to do it.
We are looking for a motivated and service-oriented Guest Service Supervisor to support and lead our front‑of‑house team in delivering outstanding dining experiences. You’ll play a hands‑on role in floor operations, guest interaction, and team coordination.
Key Responsibilities- Supervise daily front‑of‑house operations across restaurant and/or bar
- Lead by example to ensure a warm, professional, and attentive guest experience
- Assist with opening, closing, and shift handover procedures
- Support team training, onboarding, and service briefings
- Respond to guest inquiries, complaints, and special requests effectively
- Maintain cleanliness, setup standards, and presentation across the outlet
- Coordinate closely with kitchen and back‑of‑house teams for seamless service
- Monitor team performance and provide on‑the‑spot guidance
- Assist with stock control, cash handling, and compliance procedures
- Transparency: We ensure clarity in communication so that there are no surprises
- Ownership: We think and perform like owners
- Driven: We have a constant desire for improvement
- Investment in our People: We continuously invest in our people to ensure that they are the best that they can be
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Guest Service Supervisor employer: 7 Hospitality Management Ltd
Contact Detail:
7 Hospitality Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Rosslea Hall Hotel's unique offerings and values. This way, when you chat with the team during your interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your people skills! As a Guest Service Supervisor, you'll be interacting with guests and leading a team. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to shine in those crucial moments.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the hotel culture and what it takes to succeed there. Plus, they might just put in a good word for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our passionate team at Rosslea Hall Hotel.
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with our values at Rosslea Hall Hotel.
Tailor Your Application: Make sure to customise your CV and cover letter for the Guest Service Supervisor role. Highlight relevant skills and experiences that demonstrate your ability to lead a team and provide exceptional guest service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Rosslea Hall Hotel.
How to prepare for a job interview at 7 Hospitality Management Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Rosslea Hall Hotel. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you tailor your answers to align with their commitment to outstanding guest experiences.
✨Showcase Your Leadership Skills
As a Guest Service Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved guest issues. Highlight your ability to motivate others and maintain high service standards.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like a guest complaint or a busy shift. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.